Datassential is a leading global intelligence platform for the food and beverage industry, with a remote-first, globally distributed team. Based in Chicago, United States, we are seeking a Customer Success Manager to own a portfolio of strategic and mid-market customers across the full lifecycle, serving as their primary point of contact and trusted advisor. You will drive adoption and value using data-driven insights, monitor health metrics, and proactively manage risk. Partner with the Account Manager on upsell and expansion, collaborate with Product, Support, and Sales to resolve issues and advocate for customer needs, deliver targeted product education, and keep customer activity and outcomes well-documented while contributing to scalable Customer Experience processes.

What you will do: - Manage a portfolio of strategic and mid-market customers through onboarding, renewals, and expansion - Drive product adoption and value realization through regular check-ins and success planning - Deliver product education and best practices aligned with customer goals - Monitor health metrics and address risks before they escalate - Document interactions and outcomes in our Customer Success tools - Identify upsell opportunities in partnership with Account Managers - Contribute to process improvements for scalable customer success

What you bring: - 5+ years of experience in Customer Success or related roles - Deep food and beverage industry knowledge with data analytics background - Strong organization, communication, and relationship-building skills - Ability to translate goals into

Datassential is a leading global intelligence platform for the food and beverage industry, with a remote-first, globally distributed team. Based in Chicago, United States, we are seeking a Customer Success Manager to own a portfolio of strategic and mid-market customers across the full lifecycle, serving as their primary point of contact and trusted advisor. You will drive adoption and value using data-driven insights, monitor health metrics, and proactively manage risk. Partner with the Account Manager on upsell and expansion, collaborate with Product, Support, and Sales to resolve issues and advocate for customer needs, deliver targeted product education, and keep customer activity and outcomes well-documented while contributing to scalable Customer Experience processes.

What you will do: - Manage a portfolio of strategic and mid-market customers through onboarding, renewals, and expansion - Drive product adoption and value realization through regular check-ins and success planning - Deliver product education and best practices aligned with customer goals - Monitor health metrics and address risks before they escalate - Document interactions and outcomes in our Customer Success tools - Identify upsell opportunities in partnership with Account Managers - Contribute to process improvements for scalable customer success

What you bring: - 5+ years of experience in Customer Success or related roles - Deep food and beverage industry knowledge with data analytics background - Strong organization, communication, and relationship-building skills - Ability to translate goals into