OpenObserve is a fast-growing, developer-forward observability platform built for modern, high-scale systems. We help engineering teams ship faster and sleep better by making logs, metrics, and traces simpler, faster, and more cost-efficient. This role reports to the Chief Revenue Officer and focuses on guiding customers through their technical journey—from initial proof-of-concept to full deployment and ongoing success. You’ll work closely with sales during PoCs, shepherd pilots to production, and ensure customers realize the value they bought—with the goal of long-term partnerships. This is a hands-on technical role; our customers are platform engineers, SREs, and DevOps leaders, often migrating from Datadog, Splunk, or Elastic. You’ll understand their architectures, engage with the product, and advocate for what good observability looks like. It’s not a support role; success is proactive, not reactive—owning escalations with support and engineering while focusing on outcomes rather than ticket closure. OTE: $140K–$170K (80/20 split), plus equity. What success looks like after a year includes higher renewals, larger data footprints, successful deployments from pilots, proactive issue detection, and repeatable onboarding and health processes. Responsibilities include: managing POCs and pilots with account executives; guiding pilots to full deployment; driving adoption and outcomes; providing technical guidance on architecture, data ingestion, retention, and query performance; building trust with both engineers and executives; owning renewals and spotting expansion opportun

OpenObserve is a fast-growing, developer-forward observability platform built for modern, high-scale systems. We help engineering teams ship faster and sleep better by making logs, metrics, and traces simpler, faster, and more cost-efficient. This role reports to the Chief Revenue Officer and focuses on guiding customers through their technical journey—from initial proof-of-concept to full deployment and ongoing success. You’ll work closely with sales during PoCs, shepherd pilots to production, and ensure customers realize the value they bought—with the goal of long-term partnerships. This is a hands-on technical role; our customers are platform engineers, SREs, and DevOps leaders, often migrating from Datadog, Splunk, or Elastic. You’ll understand their architectures, engage with the product, and advocate for what good observability looks like. It’s not a support role; success is proactive, not reactive—owning escalations with support and engineering while focusing on outcomes rather than ticket closure. OTE: $140K–$170K (80/20 split), plus equity. What success looks like after a year includes higher renewals, larger data footprints, successful deployments from pilots, proactive issue detection, and repeatable onboarding and health processes. Responsibilities include: managing POCs and pilots with account executives; guiding pilots to full deployment; driving adoption and outcomes; providing technical guidance on architecture, data ingestion, retention, and query performance; building trust with both engineers and executives; owning renewals and spotting expansion opportun