Dispatch is redefining how the world experiences home and field service. As part of Manos Software, a Valsoft operating group, Dispatch combines the focus of a specialized software company with the long-term support of a global vertical SaaS organization. We are seeking a Customer Success Manager to own the long-term relationship with Dispatch's enterprise customers and their service provider networks, responsible for retention, renewal, and expansion across a portfolio of strategic accounts from the first conversation to signed contracts, with a target for net revenue growth.

You will know each customer's business, how their service operations run, the metrics leadership watches, and where they are headed next. As a trusted consultant, you will bring ideas and best practices to improve operations, help identify where Dispatch's newest products fit, and drive expansion within your book.

What you will do: - Protect and renew the base: own gross and net retention, drive on-time renewals, monitor account health, and escalate risks. - Build deep, multi-level relationships across end users, program champions, executives in operations, finance, and IT; maintain a broad network of advocates; lead Executive Business Reviews. - Know the customer’s business and consult: diagnose operational challenges, propose workflow improvements, and present ROI linked to KPIs such as first-time completion, speed to service, customer satisfaction, and cost to serve. - Grow accounts with new products: identify expansion opportunities, manage the full commercial cycle (propose, negotiate,

Dispatch is redefining how the world experiences home and field service. As part of Manos Software, a Valsoft operating group, Dispatch combines the focus of a specialized software company with the long-term support of a global vertical SaaS organization. We are seeking a Customer Success Manager to own the long-term relationship with Dispatch's enterprise customers and their service provider networks, responsible for retention, renewal, and expansion across a portfolio of strategic accounts from the first conversation to signed contracts, with a target for net revenue growth.

You will know each customer's business, how their service operations run, the metrics leadership watches, and where they are headed next. As a trusted consultant, you will bring ideas and best practices to improve operations, help identify where Dispatch's newest products fit, and drive expansion within your book.

What you will do: - Protect and renew the base: own gross and net retention, drive on-time renewals, monitor account health, and escalate risks. - Build deep, multi-level relationships across end users, program champions, executives in operations, finance, and IT; maintain a broad network of advocates; lead Executive Business Reviews. - Know the customer’s business and consult: diagnose operational challenges, propose workflow improvements, and present ROI linked to KPIs such as first-time completion, speed to service, customer satisfaction, and cost to serve. - Grow accounts with new products: identify expansion opportunities, manage the full commercial cycle (propose, negotiate,