4M is building the first Subsurface World Model — an AI platform that fuses visual data to turn the underground world into a real-time, reliable map for the construction industry, government agencies, and utility owners. We are Series C, backed by Insight Partners, Viola, and F2, with about 120 employees and teams in Tel Aviv and Austin. The Opportunity: We are seeking a data-driven, action-oriented Customer Success Manager to join our public sector team. You will drive customer adoption, uncover growth opportunities, and ensure customers get maximum value from our platform. This is a relationship-driven, on-the-ground role—comfortable navigating DOTs' org charts and leading QBRs, collaborating with cross-functional teams to shape the future of utility data. Key Responsibilities: Build and maintain strong relationships with a dedicated portfolio of public sector customers, owning the full account lifecycle from onboarding through renewal; navigate complex public sector structures—central offices, districts, and units like planning, survey, design, and traffic operations—to build multi-threaded relationships and lead change management as agencies move to new ways of working; develop and execute data-driven strategies to drive engagement, adoption, and long-term retention; mitigate risk and position accounts for growth; serve as primary point of contact for escalations; identify expansion opportunities and partner with Sales, Marketing, and Product to implement roadmap features; use data, BI tools and AI to track customer health and usage; advocate for customers internally fo

4M is building the first Subsurface World Model — an AI platform that fuses visual data to turn the underground world into a real-time, reliable map for the construction industry, government agencies, and utility owners. We are Series C, backed by Insight Partners, Viola, and F2, with about 120 employees and teams in Tel Aviv and Austin. The Opportunity: We are seeking a data-driven, action-oriented Customer Success Manager to join our public sector team. You will drive customer adoption, uncover growth opportunities, and ensure customers get maximum value from our platform. This is a relationship-driven, on-the-ground role—comfortable navigating DOTs' org charts and leading QBRs, collaborating with cross-functional teams to shape the future of utility data. Key Responsibilities: Build and maintain strong relationships with a dedicated portfolio of public sector customers, owning the full account lifecycle from onboarding through renewal; navigate complex public sector structures—central offices, districts, and units like planning, survey, design, and traffic operations—to build multi-threaded relationships and lead change management as agencies move to new ways of working; develop and execute data-driven strategies to drive engagement, adoption, and long-term retention; mitigate risk and position accounts for growth; serve as primary point of contact for escalations; identify expansion opportunities and partner with Sales, Marketing, and Product to implement roadmap features; use data, BI tools and AI to track customer health and usage; advocate for customers internally fo