Customer Success Manager

Strategy

On-sitePosted August 1, 2026

About the role

Strategy (Nasdaq: MSTR) is a leading provider of enterprise analytics and AI software, helping organizations become intelligent enterprises through data-driven innovation. We are at the forefront of AI disruption, delivering data via our enterprise semantic layer to AI agents, tools, and platforms. Our people are the core of our success, and we foster a culture built on boldness, agility, engagement, impact, and unity. This on-site role is based in Tysons, Virginia, United States.

Customer Success Manager

Strategy

On-sitePosted August 1, 2026

About the role

Strategy (Nasdaq: MSTR) is a leading provider of enterprise analytics and AI software, helping organizations become intelligent enterprises through data-driven innovation. We are at the forefront of AI disruption, delivering data via our enterprise semantic layer to AI agents, tools, and platforms. Our people are the core of our success, and we foster a culture built on boldness, agility, engagement, impact, and unity. This on-site role is based in Tysons, Virginia, United States.

Role Overview As a Customer Success Manager (CSM) at Strategy, you will be the primary bridge between our enterprise customers and Strategy’s engineering, product, and go‑to‑market teams. You will own the full post‑sales lifecycle of a customer account portfolio, ensuring customers deeply integrate Strategy’s cloud‑native architecture, Semantic Layer (Mosaic), and AI‑powered analytics into their technology stack. Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.

Key Responsibilities 1. Technical Strategy & Customer Success - Act as the lead technical advisor for your accounts, guiding customers through cloud‑native architectures, Semantic Layer (Mosaic) implementations, and AI‑driven analytics workflows. - Lead executive alignment sessions, deep‑diving into client workflows to identify high‑value use cases, and translating requirements into value realization plans. - Develop and execute customer roadmaps aligned with enterprise architecture, security requ

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Role Overview As a Customer Success Manager (CSM) at Strategy, you will be the primary bridge between our enterprise customers and Strategy’s engineering, product, and go‑to‑market teams. You will own the full post‑sales lifecycle of a customer account portfolio, ensuring customers deeply integrate Strategy’s cloud‑native architecture, Semantic Layer (Mosaic), and AI‑powered analytics into their technology stack. Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.

Key Responsibilities 1. Technical Strategy & Customer Success - Act as the lead technical advisor for your accounts, guiding customers through cloud‑native architectures, Semantic Layer (Mosaic) implementations, and AI‑driven analytics workflows. - Lead executive alignment sessions, deep‑diving into client workflows to identify high‑value use cases, and translating requirements into value realization plans. - Develop and execute customer roadmaps aligned with enterprise architecture, security requ