Customer Success Manager

Strategy

On-sitePosted August 1, 2026

About the role

Customer Success Manager (CSM) at Strategy will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle of a customer portfolio, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics capabilities into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.

Customer Success Manager

Strategy

On-sitePosted August 1, 2026

About the role

Customer Success Manager (CSM) at Strategy will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle of a customer portfolio, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics capabilities into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.

Key Responsibilities 1. Technical Strategy & Customer Success - Act as the lead technical advisor for accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Lead executive whiteboard sessions to align platform capabilities with high-level business goals. - Translate executive requirements into value realization plans, ensuring migrations and data initiatives realize ROI and account growth. - Develop and execute customer roadmaps aligned with enterprise architecture, security, and strategic objectives — defining KPIs and adoption milestones. - Lead Quarterly Business Reviews (QBRs) with business and technical stakeholders, demonstrating ROI and aligning on future priorities.

2. Technical Enablement & Adoption - Lead technical configuration and integra

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