Strategy is seeking a Customer Success Manager to serve as the primary bridge between our enterprise customers and Strategy’s engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply integrate Strategy’s cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics into their technology stack. The goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, adoption is advanced, and expansion opportunities are realized. This on-site role is based in Tysons, Virginia (United States). Key responsibilities include acting as the lead technical advisor, conducting Quarterly Business Reviews, enabling customers through demonstrations and workshops, proactively monitoring health and adoption, and collaborating with Sales, Product, and Engineering on renewals and upsell. You will also synthesize customer feedback to influence Strategy’s Product and Engineering roadmaps and coordinate complex escalations with internal teams. Qualifications include 7+ years in a customer-facing CS role in SaaS/enterprise software, hands-on experience with cloud-native services (Kubernetes, Docker) and AWS/Azure/GCP, knowledge of data modeling, ETL/ELT, semantic layers, and the ML lifecycle (MLOps and AI deployment); familiarity with BI/AI platforms; strong ability to communicate complex technical concepts to executive stakeholders; excellent project management and collaboration skills; experience with Agile/DevOps; and experience w

Strategy is seeking a Customer Success Manager to serve as the primary bridge between our enterprise customers and Strategy’s engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply integrate Strategy’s cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics into their technology stack. The goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, adoption is advanced, and expansion opportunities are realized. This on-site role is based in Tysons, Virginia (United States). Key responsibilities include acting as the lead technical advisor, conducting Quarterly Business Reviews, enabling customers through demonstrations and workshops, proactively monitoring health and adoption, and collaborating with Sales, Product, and Engineering on renewals and upsell. You will also synthesize customer feedback to influence Strategy’s Product and Engineering roadmaps and coordinate complex escalations with internal teams. Qualifications include 7+ years in a customer-facing CS role in SaaS/enterprise software, hands-on experience with cloud-native services (Kubernetes, Docker) and AWS/Azure/GCP, knowledge of data modeling, ETL/ELT, semantic layers, and the ML lifecycle (MLOps and AI deployment); familiarity with BI/AI platforms; strong ability to communicate complex technical concepts to executive stakeholders; excellent project management and collaboration skills; experience with Agile/DevOps; and experience w