Strategy, Nasdaq: MSTR, is a leader in enterprise analytics and AI software, helping organizations transform into intelligent enterprises through data-driven innovation. We pioneer BI and analytics and are expanding into AI-enabled data platforms. Strategy seeks a Customer Success Manager (CSM) to be the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their technology stack. The goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and positioned for expansion.
Strategy, Nasdaq: MSTR, is a leader in enterprise analytics and AI software, helping organizations transform into intelligent enterprises through data-driven innovation. We pioneer BI and analytics and are expanding into AI-enabled data platforms. Strategy seeks a Customer Success Manager (CSM) to be the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their technology stack. The goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and positioned for expansion.
Key responsibilities: - Technical Strategy & Customer Success: Act as the lead technical advisor for accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. Lead executive-level sessions to align platform capabilities with business goals. Translate requirements into value realization plans, define KPIs and adoption milestones, and lead Quarterly Business Reviews with both business and technical stakeholders. - Technical Enablement & Adoption: Oversee technical configuration and integration to accelerate time-to-value; conduct deep-dive demonstrations, developer o
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Key responsibilities: - Technical Strategy & Customer Success: Act as the lead technical advisor for accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. Lead executive-level sessions to align platform capabilities with business goals. Translate requirements into value realization plans, define KPIs and adoption milestones, and lead Quarterly Business Reviews with both business and technical stakeholders. - Technical Enablement & Adoption: Oversee technical configuration and integration to accelerate time-to-value; conduct deep-dive demonstrations, developer o
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