Role Overview: As a Customer Success Manager at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply integrate Strategy's cloud-native platform, Semantic Layer (Mosaic), and AI-powered analytics into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and positioned for expansion.
Role Overview: As a Customer Success Manager at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply integrate Strategy's cloud-native platform, Semantic Layer (Mosaic), and AI-powered analytics into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and positioned for expansion.
Key Responsibilities: - Act as the lead technical advisor for accounts, guiding customers through cloud-native architectures and Mosaic implementations, and AI-driven analytics workflows. - Lead QBRs with business and technical stakeholders; translate executive requirements into value realization plans; define KPIs and adoption milestones. - Lead technical enablement and adoption: configuration, integration, and readiness with implementation teams; developer Office Hours and capability workshops. - Monitor account health using technical telemetry; identify and resolve performance bottlenecks; monitor adoption trends; surface risks and opportunities. - Influence product and engineering roadmaps with customer feedback; coordinate Alpha/Beta programs for new AI features; manage complex support escalations. - Support renewal and expansion by delivering ongoing value; collaborate with Sales and Account Management on upsell opportunities; build referenceable customers for case
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Key Responsibilities: - Act as the lead technical advisor for accounts, guiding customers through cloud-native architectures and Mosaic implementations, and AI-driven analytics workflows. - Lead QBRs with business and technical stakeholders; translate executive requirements into value realization plans; define KPIs and adoption milestones. - Lead technical enablement and adoption: configuration, integration, and readiness with implementation teams; developer Office Hours and capability workshops. - Monitor account health using technical telemetry; identify and resolve performance bottlenecks; monitor adoption trends; surface risks and opportunities. - Influence product and engineering roadmaps with customer feedback; coordinate Alpha/Beta programs for new AI features; manage complex support escalations. - Support renewal and expansion by delivering ongoing value; collaborate with Sales and Account Management on upsell opportunities; build referenceable customers for case
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Based on: Customer Success Manager
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