Customer Success Manager

Redpin

On-sitePosted July 29, 2026

About the role

Role: Customer Success Manager within Redpin Payments. You will guide customers through international property payment transactions, supporting buyers, sellers, and property professionals through the payment journey, resolving transactional bottlenecks, and building trust under high-pressure deadlines. This execution-focused role sits at the intersection of customer onboarding, transaction delivery, and commercial ownership. You will collaborate with Business Development Executives, Product, Compliance, and Operations to convert commercial opportunities into active workspaces, shorten cycle times, and maximize platform volume.

Customer Success Manager

Redpin

On-sitePosted July 29, 2026

About the role

Role: Customer Success Manager within Redpin Payments. You will guide customers through international property payment transactions, supporting buyers, sellers, and property professionals through the payment journey, resolving transactional bottlenecks, and building trust under high-pressure deadlines. This execution-focused role sits at the intersection of customer onboarding, transaction delivery, and commercial ownership. You will collaborate with Business Development Executives, Product, Compliance, and Operations to convert commercial opportunities into active workspaces, shorten cycle times, and maximize platform volume.

Key Responsibilities: - Customer Activation & Onboarding: Convert opportunities into active Redpin workspaces; partner with BDEs and Product Specialists to onboard new accounts quickly and turn one-off relationships into ongoing revenue. - Transaction Execution & Crisis Triage: Guide customers through international property payment transactions; support customers through key milestones, keep clients calm, and unblock sensitive situations under tight deadlines; identify and recover at-risk opportunities. - Growth & Platform Adoption: Drive platform adoption, increase workspace usage, and build strong relationships with customers, partners, and referral sources. - Reporting & Collaboration: Maintain accurate CRM records and workspace activity; collaborate with Operations, Product, Compliance, and Commercial teams to deliver excellent customer outcomes.

What You’ll Need: - Essential: Professional experience in Customer Success, Account Management, Comm

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Key Responsibilities: - Customer Activation & Onboarding: Convert opportunities into active Redpin workspaces; partner with BDEs and Product Specialists to onboard new accounts quickly and turn one-off relationships into ongoing revenue. - Transaction Execution & Crisis Triage: Guide customers through international property payment transactions; support customers through key milestones, keep clients calm, and unblock sensitive situations under tight deadlines; identify and recover at-risk opportunities. - Growth & Platform Adoption: Drive platform adoption, increase workspace usage, and build strong relationships with customers, partners, and referral sources. - Reporting & Collaboration: Maintain accurate CRM records and workspace activity; collaborate with Operations, Product, Compliance, and Commercial teams to deliver excellent customer outcomes.