Great Day Improvements is hiring a Call Center Agent / Inside Sales to manage inbound and outbound calls from customers across the United States, supporting our portfolio of home improvement brands. This full-time role requires a customer-focused, sales-driven professional who thrives in a fast-paced environment and is capable of achieving both sales and service goals. Responsibilities include handling inbound and outbound calls, providing product information, scheduling consultations, upselling and cross-selling where appropriate, maintaining accurate CRM records, addressing customer concerns, and collaborating with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines. Candidates should develop product knowledge across all brand offerings to provide tailored recommendations and excellent customer experiences. Schedule and location: Hybrid work arrangement in Twinsburg, Ohio, United States. The position offers multiple shifts, including morning on-site and remote weekend rotations, as well as evening remote shifts. Pay rate ranges from $17.00 to $18.00 per hour plus bonus opportunities. Qualifications: 1–2 years of call center or customer service experience (home improvement or related industries preferred). Proficiency with CRM systems (experience with i360 Lightning is a plus). Strong verbal and written communication skills, ability to meet sales targets, good organizational skills, reliability, and punctuality. Great Day Improvements is an Equal Employment Opportunity Employer.

Great Day Improvements is hiring a Call Center Agent / Inside Sales to manage inbound and outbound calls from customers across the United States, supporting our portfolio of home improvement brands. This full-time role requires a customer-focused, sales-driven professional who thrives in a fast-paced environment and is capable of achieving both sales and service goals. Responsibilities include handling inbound and outbound calls, providing product information, scheduling consultations, upselling and cross-selling where appropriate, maintaining accurate CRM records, addressing customer concerns, and collaborating with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines. Candidates should develop product knowledge across all brand offerings to provide tailored recommendations and excellent customer experiences. Schedule and location: Hybrid work arrangement in Twinsburg, Ohio, United States. The position offers multiple shifts, including morning on-site and remote weekend rotations, as well as evening remote shifts. Pay rate ranges from $17.00 to $18.00 per hour plus bonus opportunities. Qualifications: 1–2 years of call center or customer service experience (home improvement or related industries preferred). Proficiency with CRM systems (experience with i360 Lightning is a plus). Strong verbal and written communication skills, ability to meet sales targets, good organizational skills, reliability, and punctuality. Great Day Improvements is an Equal Employment Opportunity Employer.