Account Manager (Healthcare) – Remote in Massachusetts (Remote OK) Position Overview The Account Manager serves as the primary point of contact for VA and Medical Center customers, providing end-to-end account support, order processing, and relationship management. This role engages healthcare partners through phone, email, video conferencing, live chat, and in-person interactions to ensure a seamless and high-quality customer experience. In addition to account management, the role travels on-site to deliver professional training to healthcare providers and represents CEFALY Technology at medical conferences and trade shows. The role collaborates with other Account Managers, Product Management, Customer Service, Marketing, and Regulatory/Quality Management to ensure consistent service delivery, effective education, and alignment with evolving business needs.
Account Manager (Healthcare) – Remote in Massachusetts (Remote OK) Position Overview The Account Manager serves as the primary point of contact for VA and Medical Center customers, providing end-to-end account support, order processing, and relationship management. This role engages healthcare partners through phone, email, video conferencing, live chat, and in-person interactions to ensure a seamless and high-quality customer experience. In addition to account management, the role travels on-site to deliver professional training to healthcare providers and represents CEFALY Technology at medical conferences and trade shows. The role collaborates with other Account Managers, Product Management, Customer Service, Marketing, and Regulatory/Quality Management to ensure consistent service delivery, effective education, and alignment with evolving business needs.
Key Responsibilities - Serve as the main interface for institutional customers through phone, email, and video conferencing. - Act as the primary customer contact for assigned accounts. - Conduct customer discovery and coordinate follow-up training. - Execute strategic sales to drive revenue growth and market expansion. - Travel on-site to provide high-quality training to healthcare providers. - Work with Customer Service to resolve questions, issues, and complaints. - Convert prospects into active customers. - Represent CEFALY Technology at trade shows and medical conferences. - Generate new leads and maintain accurate contact in
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Key Responsibilities - Serve as the main interface for institutional customers through phone, email, and video conferencing. - Act as the primary customer contact for assigned accounts. - Conduct customer discovery and coordinate follow-up training. - Execute strategic sales to drive revenue growth and market expansion. - Travel on-site to provide high-quality training to healthcare providers. - Work with Customer Service to resolve questions, issues, and complaints. - Convert prospects into active customers. - Represent CEFALY Technology at trade shows and medical conferences. - Generate new leads and maintain accurate contact in
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Based on: Account Manager
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