Senior Product Manager, Concierge Curbside Pickup Experience at The Hertz Corporation. You will define the vision for the Concierge curbside pickup program and build customer-facing and service-enabled products that elevate the premium rental pickup experience. Own the end-to-end roadmap across booking, preferences, pickup, during-rental support, returns, and service recovery, ensuring cross-channel continuity (web, mobile app, agents, airport). Collaborate with stakeholders across UX, data science, BI, engineering, finance, legal, marketing, and operations to align on outcomes and deliver at scale. Elevate instrumentation and analytics across the Concierge journey, including customer journey metrics, system performance (latency, uptime), and service level agreements (wait time, fulfillment accuracy, resolution time). Monitor premium travel and luxury service trends, develop strategies and business cases, gain buy-in from senior executives (VPs, C-level), and drive adoption across markets. Requirements include a Bachelor's degree; MBA or Master's degree preferred. 5+ years of product management experience leading customer-facing products through the full lifecycle, with a track record delivering premium, high-touch experiences that drive measurable outcomes. Experience defining product strategy, managing roadmaps, prioritizing initiatives, and balancing trade-offs across digital, operational, and customer service environments. A strong customer-centric mindset with expertise in service design, journey mapping, identifying pain points, and developing effective service recove

Senior Product Manager, Concierge Curbside Pickup Experience at The Hertz Corporation. You will define the vision for the Concierge curbside pickup program and build customer-facing and service-enabled products that elevate the premium rental pickup experience. Own the end-to-end roadmap across booking, preferences, pickup, during-rental support, returns, and service recovery, ensuring cross-channel continuity (web, mobile app, agents, airport). Collaborate with stakeholders across UX, data science, BI, engineering, finance, legal, marketing, and operations to align on outcomes and deliver at scale. Elevate instrumentation and analytics across the Concierge journey, including customer journey metrics, system performance (latency, uptime), and service level agreements (wait time, fulfillment accuracy, resolution time). Monitor premium travel and luxury service trends, develop strategies and business cases, gain buy-in from senior executives (VPs, C-level), and drive adoption across markets. Requirements include a Bachelor's degree; MBA or Master's degree preferred. 5+ years of product management experience leading customer-facing products through the full lifecycle, with a track record delivering premium, high-touch experiences that drive measurable outcomes. Experience defining product strategy, managing roadmaps, prioritizing initiatives, and balancing trade-offs across digital, operational, and customer service environments. A strong customer-centric mindset with expertise in service design, journey mapping, identifying pain points, and developing effective service recove