Yodeck is a fast-growing Software-as-a-Service (SaaS) company that disrupts the $23B digital signage industry. Our affordable, easy-to-use, feature-rich solution powers over 200,000 screens across diverse business environments worldwide. Yodeck is headquartered in Athens, Greece, and we are seeking a curious and capable Technical Support Representative to be the first technical responder for our customers.

This is the entry level of our technical support track. You do not need prior digital signage experience, but you should enjoy breaking down vague complaints into specific, testable causes.

What you will be doing: - Owning incoming technical tickets from first response through to confirmed resolution, via chat, email and phone - Diagnosing player issues across Raspberry Pi, Android, Windows, and commercial smart displays from Samsung and LG - Working through network problems with customers: connectivity, DHCP, DNS, firewalls, proxies and blocked hosts - Running remote sessions to help customers get players online and configured - Gathering the full picture before you act: device, OS, app version, network setup, how many screens are affected and how to reproduce the issue - Escalating cleanly to Engineering with reproduction steps and customer impact written up so nobody has to ask a follow-up question - Picking up conversations that our AI support agent hands over, and flagging where its answers or our help center content need improving - Keeping tickets, statuses and notes current, and raising SLA or churn risk to your lead early - Spotting patterns: recurring question

Yodeck is a fast-growing Software-as-a-Service (SaaS) company that disrupts the $23B digital signage industry. Our affordable, easy-to-use, feature-rich solution powers over 200,000 screens across diverse business environments worldwide. Yodeck is headquartered in Athens, Greece, and we are seeking a curious and capable Technical Support Representative to be the first technical responder for our customers.

This is the entry level of our technical support track. You do not need prior digital signage experience, but you should enjoy breaking down vague complaints into specific, testable causes.

What you will be doing: - Owning incoming technical tickets from first response through to confirmed resolution, via chat, email and phone - Diagnosing player issues across Raspberry Pi, Android, Windows, and commercial smart displays from Samsung and LG - Working through network problems with customers: connectivity, DHCP, DNS, firewalls, proxies and blocked hosts - Running remote sessions to help customers get players online and configured - Gathering the full picture before you act: device, OS, app version, network setup, how many screens are affected and how to reproduce the issue - Escalating cleanly to Engineering with reproduction steps and customer impact written up so nobody has to ask a follow-up question - Picking up conversations that our AI support agent hands over, and flagging where its answers or our help center content need improving - Keeping tickets, statuses and notes current, and raising SLA or churn risk to your lead early - Spotting patterns: recurring question