MongoDB is seeking a Strategic Customer Success Manager based in Germany with a hybrid work arrangement in Munich. In this role you will act as a trusted technical and business advisor to strategic accounts (G2000), maximizing customer lifetime value by aligning MongoDB capabilities with multi-year IT roadmaps. You will drive executive-level engagement with CIO/CTO personas, orchestrate global resources to deliver transformative business value, and lead cross-functional initiatives to ensure adoption and growth. Responsibilities include proactive customer advisory to mitigate consumption risks, conducting business reviews, aligning joint roadmaps with senior leadership, managing a portfolio of strategic accounts, providing accurate forecasting, and maintaining clean customer data to scale best practices. You will collaborate with product and marketing teams to influence the roadmap based on customer insights and coordinate internal resources including executive sponsorship to maximize value for our most significant accounts. Requirements include 9 to 12+ years in a technical, customer-facing role; 6+ years accountable for customer health and revenue realization for a defined book of strategic accounts; excellent verbal and written communication in German and English; Bachelor’s degree in Computer Science, STEM, or equivalent technical experience. MongoDB is an equal opportunities employer.

MongoDB is seeking a Strategic Customer Success Manager based in Germany with a hybrid work arrangement in Munich. In this role you will act as a trusted technical and business advisor to strategic accounts (G2000), maximizing customer lifetime value by aligning MongoDB capabilities with multi-year IT roadmaps. You will drive executive-level engagement with CIO/CTO personas, orchestrate global resources to deliver transformative business value, and lead cross-functional initiatives to ensure adoption and growth. Responsibilities include proactive customer advisory to mitigate consumption risks, conducting business reviews, aligning joint roadmaps with senior leadership, managing a portfolio of strategic accounts, providing accurate forecasting, and maintaining clean customer data to scale best practices. You will collaborate with product and marketing teams to influence the roadmap based on customer insights and coordinate internal resources including executive sponsorship to maximize value for our most significant accounts. Requirements include 9 to 12+ years in a technical, customer-facing role; 6+ years accountable for customer health and revenue realization for a defined book of strategic accounts; excellent verbal and written communication in German and English; Bachelor’s degree in Computer Science, STEM, or equivalent technical experience. MongoDB is an equal opportunities employer.