Lenovo is seeking a highly motivated ISG ROW Service Delivery Programs Manager to shape and elevate the customer experience across Lenovo's worldwide services organization. This senior, highly visible role sits at the intersection of customer experience, operational excellence, stakeholder management, and strategic program execution within Lenovo's Services group.

What You'll Do - Lead Customer Experience Transformation: drive global ISG Service Delivery CX initiatives that improve customer satisfaction, operational effectiveness, and service delivery outcomes; partner with Geo Delivery, Support, and Services leadership to identify improvement opportunities and implement sustainable solutions; foster a culture of continuous improvement; monitor KPIs and leverage insights to guide strategic improvements. - Manage Executive Stakeholder Engagements: coordinate and manage monthly and quarterly business reviews with senior stakeholders and executives; maintain a forward-looking calendar of customer and executive review activities; manage key collaboration platforms (SharePoint sites and executive review repositories); ensure timely collection of business updates, performance metrics, and presentation content; drive accountability across participating organizations. - Oversee Strategic Vendor Relationships: partner with services procurement, delivery leadership, support organizations, and product teams to manage Lenovo's service delivery partner ecosystem; collaborate with New Product Introduction (NPI) teams to ensure external delivery readiness for new offerings and services;

Lenovo is seeking a highly motivated ISG ROW Service Delivery Programs Manager to shape and elevate the customer experience across Lenovo's worldwide services organization. This senior, highly visible role sits at the intersection of customer experience, operational excellence, stakeholder management, and strategic program execution within Lenovo's Services group.

What You'll Do - Lead Customer Experience Transformation: drive global ISG Service Delivery CX initiatives that improve customer satisfaction, operational effectiveness, and service delivery outcomes; partner with Geo Delivery, Support, and Services leadership to identify improvement opportunities and implement sustainable solutions; foster a culture of continuous improvement; monitor KPIs and leverage insights to guide strategic improvements. - Manage Executive Stakeholder Engagements: coordinate and manage monthly and quarterly business reviews with senior stakeholders and executives; maintain a forward-looking calendar of customer and executive review activities; manage key collaboration platforms (SharePoint sites and executive review repositories); ensure timely collection of business updates, performance metrics, and presentation content; drive accountability across participating organizations. - Oversee Strategic Vendor Relationships: partner with services procurement, delivery leadership, support organizations, and product teams to manage Lenovo's service delivery partner ecosystem; collaborate with New Product Introduction (NPI) teams to ensure external delivery readiness for new offerings and services;