Happy Returns, a UPS Company, is solving the pain point of e-commerce: returns. This remote Senior Project Manager role focuses on operational projects and continuous improvement across the business. The ideal candidate is an analytical, self-sufficient leader who can take an ambiguous problem, define a path forward, align stakeholders, and drive implementation with minimal oversight. You will work across a broad range of priorities, from redesigning procurement practices and inventory tracking to analyzing transportation performance and identifying opportunities for meaningful improvements. Responsibilities include leading complex, cross-functional projects from definition to implementation and post-launch evaluation; partnering with senior stakeholders to identify pain points, clarify objectives, and translate needs into structured project plans; analyzing processes, data, and performance trends to identify efficiency gains, cost savings, quality improvements, and scalability; developing data-driven recommendations and guiding decision-making through ambiguity; designing and implementing new programs, processes, and operating models; driving continuous improvement by evaluating current-state processes, identifying root causes, and proposing sustainable solutions; creating project documentation, timelines, metrics, and executive-ready summaries; managing execution across multiple workstreams with accountability and momentum; supporting change management and adoption; monitoring outcomes and refining solutions over time. Example focus areas include procurement controls,

Happy Returns, a UPS Company, is solving the pain point of e-commerce: returns. This remote Senior Project Manager role focuses on operational projects and continuous improvement across the business. The ideal candidate is an analytical, self-sufficient leader who can take an ambiguous problem, define a path forward, align stakeholders, and drive implementation with minimal oversight. You will work across a broad range of priorities, from redesigning procurement practices and inventory tracking to analyzing transportation performance and identifying opportunities for meaningful improvements. Responsibilities include leading complex, cross-functional projects from definition to implementation and post-launch evaluation; partnering with senior stakeholders to identify pain points, clarify objectives, and translate needs into structured project plans; analyzing processes, data, and performance trends to identify efficiency gains, cost savings, quality improvements, and scalability; developing data-driven recommendations and guiding decision-making through ambiguity; designing and implementing new programs, processes, and operating models; driving continuous improvement by evaluating current-state processes, identifying root causes, and proposing sustainable solutions; creating project documentation, timelines, metrics, and executive-ready summaries; managing execution across multiple workstreams with accountability and momentum; supporting change management and adoption; monitoring outcomes and refining solutions over time. Example focus areas include procurement controls,