Senior Customer Success Manager (f/m/x) at SPARETECH

Your Mission Take strategic ownership of a portfolio of enterprise customers in the manufacturing sector and drive long-term value realization, retention, expansion, and customer advocacy. Act as a trusted advisor to senior stakeholders, translating business priorities into measurable success with SPARETECH. Identify risks and growth opportunities early, lead proactive success planning, and contribute to strong retention and sustainable account growth. Represent SPARETECH in strategic customer meetings, events, webinars, roundtables, and regional meetups. Collaborate with the VP of Customer Success, Product, Sales, and the broader CS team to improve customer journeys and scale CS practices.

Who you are 4–7 years of Customer Success experience in B2B SaaS, ideally with enterprise customers in complex or manufacturing environments. You understand CS models, customer segmentation, retention levers, and expansion motions; you can independently manage a complex portfolio, prioritize effectively, and drive initiatives across stakeholder groups. You build executive relationships with key decision-makers, are comfortable traveling 2–4 times per month in the DACH region, and bring technical and manufacturing knowledge. You enjoy solving technical problems, driving product adoption, and ensuring seamless integration to support satisfaction and retention. Fluent in German and English.

What you can expect A remote-friendly company with the flexibility to work from home, from our Stuttgart or Munich offices, or from any Design Offi

Senior Customer Success Manager (f/m/x) at SPARETECH

Your Mission Take strategic ownership of a portfolio of enterprise customers in the manufacturing sector and drive long-term value realization, retention, expansion, and customer advocacy. Act as a trusted advisor to senior stakeholders, translating business priorities into measurable success with SPARETECH. Identify risks and growth opportunities early, lead proactive success planning, and contribute to strong retention and sustainable account growth. Represent SPARETECH in strategic customer meetings, events, webinars, roundtables, and regional meetups. Collaborate with the VP of Customer Success, Product, Sales, and the broader CS team to improve customer journeys and scale CS practices.

Who you are 4–7 years of Customer Success experience in B2B SaaS, ideally with enterprise customers in complex or manufacturing environments. You understand CS models, customer segmentation, retention levers, and expansion motions; you can independently manage a complex portfolio, prioritize effectively, and drive initiatives across stakeholder groups. You build executive relationships with key decision-makers, are comfortable traveling 2–4 times per month in the DACH region, and bring technical and manufacturing knowledge. You enjoy solving technical problems, driving product adoption, and ensuring seamless integration to support satisfaction and retention. Fluent in German and English.

What you can expect A remote-friendly company with the flexibility to work from home, from our Stuttgart or Munich offices, or from any Design Offi