SpaceX is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller customer success team across the United States, Canada, and Latin America. The role will manage Customer Success Managers, Leads, and Specialists and is accountable for the performance and growth of the existing book. You will lead a team responsible for growing revenue with existing customers, expanding their use of Starlink across hardware, service, data, and other products, while maintaining strong commercial relationships. Across the Americas, this requires working across different markets, currencies, billing and tax requirements, logistics models, and customer needs with a consistent commercial strategy. This is a player-coach role. You will set clear priorities, coach and develop your team, and hold a high bar for performance. You will also stay close to key customers and step into the most important growth opportunities, renewals, payment issues, and escalations. We expect you to know your book, understand where the next opportunities and risks are, and ensure your team follows through. Responsibilities include leading, hiring, and developing a team of Customer Success Managers, Leads, and Specialists across the Americas; growing revenue from an existing book of enterprise resellers; helping the team identify and close opportunities to expand Starlink usage across hardware, service, data, and products; building hardware and service forecasts for leadership with a clear view of what will close and what may slip; developing a clear view of performance and growth opportuni

SpaceX is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller customer success team across the United States, Canada, and Latin America. The role will manage Customer Success Managers, Leads, and Specialists and is accountable for the performance and growth of the existing book. You will lead a team responsible for growing revenue with existing customers, expanding their use of Starlink across hardware, service, data, and other products, while maintaining strong commercial relationships. Across the Americas, this requires working across different markets, currencies, billing and tax requirements, logistics models, and customer needs with a consistent commercial strategy. This is a player-coach role. You will set clear priorities, coach and develop your team, and hold a high bar for performance. You will also stay close to key customers and step into the most important growth opportunities, renewals, payment issues, and escalations. We expect you to know your book, understand where the next opportunities and risks are, and ensure your team follows through. Responsibilities include leading, hiring, and developing a team of Customer Success Managers, Leads, and Specialists across the Americas; growing revenue from an existing book of enterprise resellers; helping the team identify and close opportunities to expand Starlink usage across hardware, service, data, and products; building hardware and service forecasts for leadership with a clear view of what will close and what may slip; developing a clear view of performance and growth opportuni