SCAYLE is seeking a Junior Technical Support Engineer to investigate technical issues reported by enterprise customers. You will gather symptoms, run established checks, and work toward root cause on standard and less complex cases with guidance from senior colleagues. You will use observability tooling (Datadog logs, traces, metrics, dashboards) to diagnose issues across system services, read and trace code paths to verify bug reports, and run SQL queries to confirm system state. You will own your assigned tickets through their full lifecycle, communicate clearly and professionally with enterprise customers, and prepare escalations with context and steps to reproduce. You will build technical depth by following a ramp-up plan and taking on progressively more complex cases as you gain experience.

Qualifications: First professional experience in Technical Support, Application Support, or a similar technical role, or a relevant technical degree, bootcamp, or demonstrable self-taught experience (personal projects, open source, etc). Experience supporting enterprise (B2B) users or customers, ideally with SaaS or cloud-based applications. Ability to read server-side code in at least one language; our platform is largely PHP, so PHP knowledge is a plus. Familiarity with observability or central logging platforms (Datadog, Kibana, Grafana, Elasticsearch or similar) – you can search logs, read a trace, and check a metric. Fundamental SQL skills to write basic queries (SELECT, JOIN, WHERE). Understanding of core distributed systems concepts: APIs, queues, request retries. Working

SCAYLE is seeking a Junior Technical Support Engineer to investigate technical issues reported by enterprise customers. You will gather symptoms, run established checks, and work toward root cause on standard and less complex cases with guidance from senior colleagues. You will use observability tooling (Datadog logs, traces, metrics, dashboards) to diagnose issues across system services, read and trace code paths to verify bug reports, and run SQL queries to confirm system state. You will own your assigned tickets through their full lifecycle, communicate clearly and professionally with enterprise customers, and prepare escalations with context and steps to reproduce. You will build technical depth by following a ramp-up plan and taking on progressively more complex cases as you gain experience.

Qualifications: First professional experience in Technical Support, Application Support, or a similar technical role, or a relevant technical degree, bootcamp, or demonstrable self-taught experience (personal projects, open source, etc). Experience supporting enterprise (B2B) users or customers, ideally with SaaS or cloud-based applications. Ability to read server-side code in at least one language; our platform is largely PHP, so PHP knowledge is a plus. Familiarity with observability or central logging platforms (Datadog, Kibana, Grafana, Elasticsearch or similar) – you can search logs, read a trace, and check a metric. Fundamental SQL skills to write basic queries (SELECT, JOIN, WHERE). Understanding of core distributed systems concepts: APIs, queues, request retries. Working