Account Manager - In-Office, Full-Time position in Cottonwood Heights, Utah, United States. Avid Acceptance is seeking a motivated and detail-oriented Account Manager to join our Account Servicing Department. This role focuses on managing delinquent customer accounts, negotiating payment arrangements, and reducing company losses. The ideal candidate is a strong communicator, problem solver, and negotiator who enjoys teamwork and delivering excellent customer service. Responsibilities include: contacting customers regarding past-due accounts and resolving balances; identifying and investigating delinquent accounts to determine the best course of action; negotiating payment arrangements and guiding customers through repayment options; following up to ensure timely payments and maintaining positive relationships; using databases to monitor and update account status (including bankruptcies and repossessions); completing welcome calls with new customers to explain payment options and terms; monitoring impounds and securing company collateral; validating and approving due date changes and deferments; and assisting with general office duties as needed. Requirements include a high school diploma or equivalent (bilingual skills are a plus); collections or past-due payment recovery experience is preferred but not required; strong negotiation and problem-solving skills; clear and effective communication; good time management and organizational abilities; reliability and a high level of personal commitment; basic computer literacy and ability to use databases. Benefits include health,

Account Manager - In-Office, Full-Time position in Cottonwood Heights, Utah, United States. Avid Acceptance is seeking a motivated and detail-oriented Account Manager to join our Account Servicing Department. This role focuses on managing delinquent customer accounts, negotiating payment arrangements, and reducing company losses. The ideal candidate is a strong communicator, problem solver, and negotiator who enjoys teamwork and delivering excellent customer service. Responsibilities include: contacting customers regarding past-due accounts and resolving balances; identifying and investigating delinquent accounts to determine the best course of action; negotiating payment arrangements and guiding customers through repayment options; following up to ensure timely payments and maintaining positive relationships; using databases to monitor and update account status (including bankruptcies and repossessions); completing welcome calls with new customers to explain payment options and terms; monitoring impounds and securing company collateral; validating and approving due date changes and deferments; and assisting with general office duties as needed. Requirements include a high school diploma or equivalent (bilingual skills are a plus); collections or past-due payment recovery experience is preferred but not required; strong negotiation and problem-solving skills; clear and effective communication; good time management and organizational abilities; reliability and a high level of personal commitment; basic computer literacy and ability to use databases. Benefits include health,