Technical Support Engineer is sought in the United States to provide advanced technical assistance for healthcare software and infrastructure. This role involves troubleshooting complex issues, resolving incidents, and ensuring reliable system performance for healthcare technology environments. You will serve as a key technical resource, manage inbound and outbound customer communications, and collaborate with internal teams to drive timely resolutions. Responsibilities include issue diagnosis, escalation when needed, maintaining detailed records in CRM and knowledge bases, performing preventative maintenance, and supporting remote software upgrades while ensuring compliance with security, privacy, and quality policies in healthcare settings. Requirements include a technical degree or equivalent experience; 1–3 years of experience with medical information systems (RIS, PACS, HIS, or EMR); knowledge of healthcare standards such as DICOM and HL7; familiarity with databases (SQL, DB2, Oracle); and scripting knowledge is beneficial. Benefits include a competitive salary range of approximately $53,560 – $80,340 USD, remote-first work with flexible work-from-home arrangements, flexible vacation, paid leave programs, medical/dental/vision insurance, 401(k), tuition reimbursement, life insurance, and employee assistance programs.

Technical Support Engineer is sought in the United States to provide advanced technical assistance for healthcare software and infrastructure. This role involves troubleshooting complex issues, resolving incidents, and ensuring reliable system performance for healthcare technology environments. You will serve as a key technical resource, manage inbound and outbound customer communications, and collaborate with internal teams to drive timely resolutions. Responsibilities include issue diagnosis, escalation when needed, maintaining detailed records in CRM and knowledge bases, performing preventative maintenance, and supporting remote software upgrades while ensuring compliance with security, privacy, and quality policies in healthcare settings. Requirements include a technical degree or equivalent experience; 1–3 years of experience with medical information systems (RIS, PACS, HIS, or EMR); knowledge of healthcare standards such as DICOM and HL7; familiarity with databases (SQL, DB2, Oracle); and scripting knowledge is beneficial. Benefits include a competitive salary range of approximately $53,560 – $80,340 USD, remote-first work with flexible work-from-home arrangements, flexible vacation, paid leave programs, medical/dental/vision insurance, 401(k), tuition reimbursement, life insurance, and employee assistance programs.