Overview: We are seeking a Customer Success Manager for Enterprise Accounts to own the post-sales journey for a portfolio of enterprise customers in a remote-first, United States-based role. You will drive adoption, retention, and long-term value, partnering with product, engineering, support, and sales to deliver an exceptional customer experience.

Accountabilities: As the primary owner of your portfolio, you will guide customers through onboarding, adoption, renewal, and expansion. You will proactively identify opportunities and risks, coordinate cross-functional teams, and serve as a trusted advisor to executive stakeholders. Responsibilities include leading structured onboarding programs with Solutions Engineering and Support, developing customer success plans aligned with business objectives and risk profiles, conducting regular executive business reviews, and driving ongoing engagement. You will coordinate with Product, Engineering, Support, and Sales to resolve issues and ensure successful outcomes. You will monitor customer health, identify risks early, and implement proactive mitigation strategies. You will own renewal planning, forecasting, stakeholder alignment, and commercial discussions while identifying expansion opportunities. You will gather customer feedback and product usage insights to inform future improvements, and promote best practices in identity, authentication, and account protection to help customers mature their security strategy.

Overview: We are seeking a Customer Success Manager for Enterprise Accounts to own the post-sales journey for a portfolio of enterprise customers in a remote-first, United States-based role. You will drive adoption, retention, and long-term value, partnering with product, engineering, support, and sales to deliver an exceptional customer experience.

Accountabilities: As the primary owner of your portfolio, you will guide customers through onboarding, adoption, renewal, and expansion. You will proactively identify opportunities and risks, coordinate cross-functional teams, and serve as a trusted advisor to executive stakeholders. Responsibilities include leading structured onboarding programs with Solutions Engineering and Support, developing customer success plans aligned with business objectives and risk profiles, conducting regular executive business reviews, and driving ongoing engagement. You will coordinate with Product, Engineering, Support, and Sales to resolve issues and ensure successful outcomes. You will monitor customer health, identify risks early, and implement proactive mitigation strategies. You will own renewal planning, forecasting, stakeholder alignment, and commercial discussions while identifying expansion opportunities. You will gather customer feedback and product usage insights to inform future improvements, and promote best practices in identity, authentication, and account protection to help customers mature their security strategy.