Customer Success Team Lead

EverWell

RemotePosted July 30, 2026

About the role

EverWell, part of EverCommerce, is seeking a Customer Success Team Lead for SalonBiz. In a player/coach role, you will manage your own portfolio of customers while leading a team of Customer Success Managers, Coaches, and Onboarding Specialists. You will drive customer adoption, retention, and growth, while coaching the team to deliver exceptional outcomes across the customer lifecycle. You will collaborate with the Manager of Customer Success and Customer Care to support strategic initiatives and continuously improve Customer Success operations.

Customer Success Team Lead

EverWell

RemotePosted July 30, 2026

About the role

EverWell, part of EverCommerce, is seeking a Customer Success Team Lead for SalonBiz. In a player/coach role, you will manage your own portfolio of customers while leading a team of Customer Success Managers, Coaches, and Onboarding Specialists. You will drive customer adoption, retention, and growth, while coaching the team to deliver exceptional outcomes across the customer lifecycle. You will collaborate with the Manager of Customer Success and Customer Care to support strategic initiatives and continuously improve Customer Success operations.

What you'll do: - Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow and succeed. - Build strong relationships with your own portfolio of customers, helping them achieve business goals. - Guide customers from onboarding through adoption to long-term success. - Identify challenges early and work with the team to keep customers engaged and supported. - Find opportunities to increase product adoption and usage of our payments solutions. - Step in to support complex conversations and escalations. - Share ideas to improve processes and make life easier for customers and the team. - Create a positive team environment with collaboration, accountability and continuous learning.

What you'll bring: - Proven success leading a high-performing Customer Success team in a SaaS environment with strong retention, growth, and team performance results. - Experience enabling teams to take ownership and deliver outstanding customer outcomes. - A culture of accountability through coaching and clear expec

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What you'll do: - Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow and succeed. - Build strong relationships with your own portfolio of customers, helping them achieve business goals. - Guide customers from onboarding through adoption to long-term success. - Identify challenges early and work with the team to keep customers engaged and supported. - Find opportunities to increase product adoption and usage of our payments solutions. - Step in to support complex conversations and escalations. - Share ideas to improve processes and make life easier for customers and the team. - Create a positive team environment with collaboration, accountability and continuous learning.