Customer Success Manager

Partner company

RemotePosted July 30, 2026

About the role

Customer Success Manager (Individual Contributor) based in Portugal is seeking an autonomous, customer-focused professional to guide customers through complex product journeys from onboarding through delivery and ongoing growth opportunities in a fully remote environment. You will act as a trusted advisor, managing a diverse portfolio of SMB and mid-market accounts, and collaborating with design teams, production partners, and sourcing teams to ensure smooth project execution and a high level of customer satisfaction.

Customer Success Manager

Partner company

RemotePosted July 30, 2026

About the role

Customer Success Manager (Individual Contributor) based in Portugal is seeking an autonomous, customer-focused professional to guide customers through complex product journeys from onboarding through delivery and ongoing growth opportunities in a fully remote environment. You will act as a trusted advisor, managing a diverse portfolio of SMB and mid-market accounts, and collaborating with design teams, production partners, and sourcing teams to ensure smooth project execution and a high level of customer satisfaction.

Accountabilities: Own the end-to-end post-sales journey, from onboarding to ongoing support during product development and delivery. Guide customers through complex workflows by explaining production processes, managing expectations, and ensuring alignment between customer needs and internal capabilities. Serve as the primary coordination point between customers, design teams, and production or sourcing partners to keep projects progressing. Monitor account progress, identify risks and bottlenecks, and proactively resolve issues before they impact timelines or customer satisfaction. Provide consultative support during product development, offering guidance on specifications, materials, product feedback, and technical considerations. Manage a portfolio of SMB and mid-market accounts, maintain accurate information, track milestones, and monitor customer health metrics. Identify opportunities for account expansion, including repeat orders and additional solutions aligned with customer goals. Collect customer feedback and collaborate with internal teams to improv

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Accountabilities: Own the end-to-end post-sales journey, from onboarding to ongoing support during product development and delivery. Guide customers through complex workflows by explaining production processes, managing expectations, and ensuring alignment between customer needs and internal capabilities. Serve as the primary coordination point between customers, design teams, and production or sourcing partners to keep projects progressing. Monitor account progress, identify risks and bottlenecks, and proactively resolve issues before they impact timelines or customer satisfaction. Provide consultative support during product development, offering guidance on specifications, materials, product feedback, and technical considerations. Manage a portfolio of SMB and mid-market accounts, maintain accurate information, track milestones, and monitor customer health metrics. Identify opportunities for account expansion, including repeat orders and additional solutions aligned with customer goals. Collect customer feedback and collaborate with internal teams to improv