Customer Success Manager sought to manage a portfolio of enterprise SaaS clients in the United States. This is a strategic role at the intersection of client relationships, revenue growth, and product adoption, focused on protecting and expanding customer relationships and driving measurable value. You will partner with sales, product, and leadership to influence outcomes and shape the client experience. The ideal candidate combines commercial acumen with outstanding relationship-building skills and thrives in a fast-paced, data-driven SaaS environment. Key accountabilities include owning the success, retention, and growth strategy for assigned enterprise accounts; driving renewal outcomes and net revenue retention by monitoring customer health, identifying risks, and implementing proactive retention strategies; identifying expansion opportunities in collaboration with sales; building executive relationships and leading quarterly business reviews; driving onboarding, success planning, product education, and ongoing adoption programs; acting as the voice of the customer by sharing feedback with product, marketing, and leadership; analyzing customer data to identify trends; collaborating cross-functionally to resolve challenges and strengthen partnerships; travel approximately 30% for customer meetings and industry events. Requirements include 7+ years of experience in customer success, account management, or client-facing roles within multifamily technology and/or SaaS environments; proven experience managing enterprise accounts with retention, renewal, churn reduction, or r

Customer Success Manager sought to manage a portfolio of enterprise SaaS clients in the United States. This is a strategic role at the intersection of client relationships, revenue growth, and product adoption, focused on protecting and expanding customer relationships and driving measurable value. You will partner with sales, product, and leadership to influence outcomes and shape the client experience. The ideal candidate combines commercial acumen with outstanding relationship-building skills and thrives in a fast-paced, data-driven SaaS environment. Key accountabilities include owning the success, retention, and growth strategy for assigned enterprise accounts; driving renewal outcomes and net revenue retention by monitoring customer health, identifying risks, and implementing proactive retention strategies; identifying expansion opportunities in collaboration with sales; building executive relationships and leading quarterly business reviews; driving onboarding, success planning, product education, and ongoing adoption programs; acting as the voice of the customer by sharing feedback with product, marketing, and leadership; analyzing customer data to identify trends; collaborating cross-functionally to resolve challenges and strengthen partnerships; travel approximately 30% for customer meetings and industry events. Requirements include 7+ years of experience in customer success, account management, or client-facing roles within multifamily technology and/or SaaS environments; proven experience managing enterprise accounts with retention, renewal, churn reduction, or r