Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We are a market leader in enterprise analytics and AI software, empowering people to make better decisions and revolutionize how businesses operate. We seek a Senior Customer Success Manager to bridge our enterprise customers with Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core technology stack. Your objective is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, adoption is strategic, and expansion opportunities are realized.
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We are a market leader in enterprise analytics and AI software, empowering people to make better decisions and revolutionize how businesses operate. We seek a Senior Customer Success Manager to bridge our enterprise customers with Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core technology stack. Your objective is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, adoption is strategic, and expansion opportunities are realized.
Key responsibilities: - Act as the lead technical advisor for your accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows; conduct executive whiteboard sessions to align capabilities with business goals; identify high-value use cases; translate requirements into value realization plans; develop roadmaps with KPIs and adoption milestones; lead Quarterly Business Reviews with business and technical stakeholders. - Lead technical enablement and adoption: oversee configuration and integration; deliver deep-dive demonstra
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Key responsibilities: - Act as the lead technical advisor for your accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows; conduct executive whiteboard sessions to align capabilities with business goals; identify high-value use cases; translate requirements into value realization plans; develop roadmaps with KPIs and adoption milestones; lead Quarterly Business Reviews with business and technical stakeholders. - Lead technical enablement and adoption: oversee configuration and integration; deliver deep-dive demonstra
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Based on: Senior Customer Success Manager
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