Sr Staff Product Manager - Cross-APEX Licensing and Entitlement at ServiceNow. This role leads end-to-end governance for entitlement, licensing, metering, and usage data across multiple business units and platform systems. You will establish a single source of truth for entitlement and usage data, define data flows and dependencies, and ensure compliance and audit readiness globally. You will partner with Legal, Compliance, Finance, and Engineering to align on licensing rules, governance, and escalation processes. Key responsibilities include establishing a cross-functional governance board, defining intake processes, managing cross-system impacts, leading executive reviews for meters, entitlements, and licensing policies, owning data models and governance, and driving tooling and roadmaps for entitlement management, usage tracking, license validation, and audit readiness. The role requires 12+ years of product or program management experience in complex, cross-functional technical environments, familiarity with AI usage and consumption-based models, and strong ability to document systems, data flows, and compliance requirements. Excellent communication skills and experience coordinating across Engineering, Legal, and Compliance are essential. This is a remote role based in Kirkland, WA, United States.

Sr Staff Product Manager - Cross-APEX Licensing and Entitlement at ServiceNow. This role leads end-to-end governance for entitlement, licensing, metering, and usage data across multiple business units and platform systems. You will establish a single source of truth for entitlement and usage data, define data flows and dependencies, and ensure compliance and audit readiness globally. You will partner with Legal, Compliance, Finance, and Engineering to align on licensing rules, governance, and escalation processes. Key responsibilities include establishing a cross-functional governance board, defining intake processes, managing cross-system impacts, leading executive reviews for meters, entitlements, and licensing policies, owning data models and governance, and driving tooling and roadmaps for entitlement management, usage tracking, license validation, and audit readiness. The role requires 12+ years of product or program management experience in complex, cross-functional technical environments, familiarity with AI usage and consumption-based models, and strong ability to document systems, data flows, and compliance requirements. Excellent communication skills and experience coordinating across Engineering, Legal, and Compliance are essential. This is a remote role based in Kirkland, WA, United States.