Compass is seeking a Customer Success Manager for an in-office role based in Los Angeles, California (Brentwood office at 11601 Wilshire Blvd). You will be the first point of contact for assigned high-touch agent clients, serving as their day-to-day advisor and promoting adoption of Compass technology and related services through 1:1 support and group training sessions. Responsibilities include providing marketing collateral support, coordinating with the marketing team for more complex requests, and partnering with the Onboarding team on strategy for welcoming new customers. You will also support ongoing initiatives such as new office openings and national expansions, and mentor team members while managing escalations. The ideal candidate has 2–3 years of experience in customer service, training, office management, hospitality, or operations; real estate experience is a plus; and familiarity with enterprise software like Zendesk or Salesforce is beneficial. Strong communication, listening, relationship-building, problem-solving, and attention to detail are essential, as is the ability to work in the office during standard hours and to lift up to 25 lbs. Compensation ranges from $28.00 to $31.00 per hour, with potential bonuses, commissions, equity, and a full benefits program. Compass is an equal opportunity employer and values diversity, equity, and inclusion.

Compass is seeking a Customer Success Manager for an in-office role based in Los Angeles, California (Brentwood office at 11601 Wilshire Blvd). You will be the first point of contact for assigned high-touch agent clients, serving as their day-to-day advisor and promoting adoption of Compass technology and related services through 1:1 support and group training sessions. Responsibilities include providing marketing collateral support, coordinating with the marketing team for more complex requests, and partnering with the Onboarding team on strategy for welcoming new customers. You will also support ongoing initiatives such as new office openings and national expansions, and mentor team members while managing escalations. The ideal candidate has 2–3 years of experience in customer service, training, office management, hospitality, or operations; real estate experience is a plus; and familiarity with enterprise software like Zendesk or Salesforce is beneficial. Strong communication, listening, relationship-building, problem-solving, and attention to detail are essential, as is the ability to work in the office during standard hours and to lift up to 25 lbs. Compensation ranges from $28.00 to $31.00 per hour, with potential bonuses, commissions, equity, and a full benefits program. Compass is an equal opportunity employer and values diversity, equity, and inclusion.