SupportYourApp is a global Intelligent Support-as-a-Service provider delivering secure customer and technical support for tech companies and industry leaders. We operate in 60 languages across diverse industries. We are seeking a Remote Customer Support Consultant for the hospitality sector to join our team from Paris, France.

What you will do: - Deliver outstanding customer support via phone, chat, and email; - Manage day-to-day guest communications and ensure a smooth guest experience; - Ensure the operational success of guest services and maintain high levels of guest satisfaction; - Respond promptly and professionally across multiple platforms on key hours, particularly during arrivals and departures; - Coordinate with cleaning and maintenance teams to resolve issues efficiently; - Handle guest concerns from initial contact to final resolution, escalating when necessary to ensure satisfaction; - Use internal tools (Hostaway, Duve, Turno, AppSheet) to manage reservations and guest information accurately; - Process booking modifications, including extensions, date changes, and special requests promptly; - Evaluate and manage refund requests in line with company policies, following up to ensure timely resolution.

SupportYourApp is a global Intelligent Support-as-a-Service provider delivering secure customer and technical support for tech companies and industry leaders. We operate in 60 languages across diverse industries. We are seeking a Remote Customer Support Consultant for the hospitality sector to join our team from Paris, France.

What you will do: - Deliver outstanding customer support via phone, chat, and email; - Manage day-to-day guest communications and ensure a smooth guest experience; - Ensure the operational success of guest services and maintain high levels of guest satisfaction; - Respond promptly and professionally across multiple platforms on key hours, particularly during arrivals and departures; - Coordinate with cleaning and maintenance teams to resolve issues efficiently; - Handle guest concerns from initial contact to final resolution, escalating when necessary to ensure satisfaction; - Use internal tools (Hostaway, Duve, Turno, AppSheet) to manage reservations and guest information accurately; - Process booking modifications, including extensions, date changes, and special requests promptly; - Evaluate and manage refund requests in line with company policies, following up to ensure timely resolution.