TOPdesk is a service management software company with 800+ colleagues in 11 offices worldwide, serving more than 10 million users. We foster an open, collaborative culture with little hierarchy where people own their work end to end and are trusted to make decisions that matter. This Senior Software Engineer role, based in Kaiserslautern, Germany, is part of our AI-native SDLC and focuses on agentic workflows and modernising the Knowledge Base for our service management platform used by millions daily. You will join Team Phoenix and deliver production work, including legacy modernisation, across a TS/Vue/Azure stack while decoupling the heritage Java/MS SQL platform. You will collaborate with Claude Code as your primary partner to frame problems, orchestrate agents, and verify results. This is not a traditional senior engineering role with AI tooling bolted on; building agentically is central. You will own and evolve the Knowledge Base end to end, ship legacy-modernisation and product work through agentic workflows, and contribute reusable prompts, subagents, and libraries. Responsibilities include writing implementation briefs and acceptance criteria, curating context, designing verification with tests and observability, managing agent permissions and secrets, and ensuring changes are small, maintainable, and reviewable. You will identify architecturally unsafe or unnecessarily complex agent-generated solutions and review them before merge, owning the outcome. You will pair with colleagues to lift the team's capability and engage in coaching. The technical environment cent

TOPdesk is a service management software company with 800+ colleagues in 11 offices worldwide, serving more than 10 million users. We foster an open, collaborative culture with little hierarchy where people own their work end to end and are trusted to make decisions that matter. This Senior Software Engineer role, based in Kaiserslautern, Germany, is part of our AI-native SDLC and focuses on agentic workflows and modernising the Knowledge Base for our service management platform used by millions daily. You will join Team Phoenix and deliver production work, including legacy modernisation, across a TS/Vue/Azure stack while decoupling the heritage Java/MS SQL platform. You will collaborate with Claude Code as your primary partner to frame problems, orchestrate agents, and verify results. This is not a traditional senior engineering role with AI tooling bolted on; building agentically is central. You will own and evolve the Knowledge Base end to end, ship legacy-modernisation and product work through agentic workflows, and contribute reusable prompts, subagents, and libraries. Responsibilities include writing implementation briefs and acceptance criteria, curating context, designing verification with tests and observability, managing agent permissions and secrets, and ensuring changes are small, maintainable, and reviewable. You will identify architecturally unsafe or unnecessarily complex agent-generated solutions and review them before merge, owning the outcome. You will pair with colleagues to lift the team's capability and engage in coaching. The technical environment cent