Maintronic, a subsidiary of Groupe OCI and a national specialist in IT repair and extending the lifecycle of IT equipment, is looking for a Service Delivery Manager focused on print, based in Saint-Priest (69). Location: Saint-Priest (69); Contract type: CDI; Start date: as soon as possible; Salary: €33,000–€42,000 gross per year; Benefits: 11 RTT days, company vehicle, health insurance, CSE. Equal opportunity: open to everyone, including people with disabilities. Your daily responsibilities: As Service Delivery Manager, you ensure service quality and the proper delivery for a strategic account. You coordinate technical teams, ensure compliance with contractual commitments, and contribute technical expertise on desktop environments, infrastructure and networks. Main missions: ensure service compliance and adherence to SLA; coordinate technical teams to guarantee customer satisfaction and loyalty; manage major incidents and track escalations; participate in steering committees and account follow-up meetings; draft and keep technical processes and documentation up to date; actively participate in pre-sales meetings to support technical and commercial strategy; monitor KPIs, analyze results and propose continuous improvement plans; advocate for clients and internal teams to drive projects and technical decisions forward; contribute to the upskilling of colleagues and standardization of best practices. Your profile: Bac+2 to Bac+5 in IT or equivalent; 3–4 years of experience in print technical support; solid understanding of print environments; rigor, autonomy and strong custom

Maintronic, a subsidiary of Groupe OCI and a national specialist in IT repair and extending the lifecycle of IT equipment, is looking for a Service Delivery Manager focused on print, based in Saint-Priest (69). Location: Saint-Priest (69); Contract type: CDI; Start date: as soon as possible; Salary: €33,000–€42,000 gross per year; Benefits: 11 RTT days, company vehicle, health insurance, CSE. Equal opportunity: open to everyone, including people with disabilities. Your daily responsibilities: As Service Delivery Manager, you ensure service quality and the proper delivery for a strategic account. You coordinate technical teams, ensure compliance with contractual commitments, and contribute technical expertise on desktop environments, infrastructure and networks. Main missions: ensure service compliance and adherence to SLA; coordinate technical teams to guarantee customer satisfaction and loyalty; manage major incidents and track escalations; participate in steering committees and account follow-up meetings; draft and keep technical processes and documentation up to date; actively participate in pre-sales meetings to support technical and commercial strategy; monitor KPIs, analyze results and propose continuous improvement plans; advocate for clients and internal teams to drive projects and technical decisions forward; contribute to the upskilling of colleagues and standardization of best practices. Your profile: Bac+2 to Bac+5 in IT or equivalent; 3–4 years of experience in print technical support; solid understanding of print environments; rigor, autonomy and strong custom