Everience is an international consulting group delivering AI-augmented digital services. We are seeking a tech-savvy L1 IT Customer Support professional fluent in French and English to join our on-site team in Timisoara, Romania. Responsibilities include providing accurate IT solutions via telephone, email, or chat; after training, troubleshooting issues across Office, Windows, Outlook, internet connectivity, specific applications, and hardware; assisting in resolving customer issues to ensure a positive customer experience; following up on existing backlog and contributing to efficient ticket resolution; and adhering to project performance indicators while escalating complex issues to the appropriate teams. Requirements: fluent French and English (B2/C1). Training will be provided as needed. Previous customer support experience is an advantage. Excellent customer service, client-oriented mindset, active listening, and interpersonal skills. Ability to work in a dynamic environment and multitask. Availability to work in shifts. What we offer: Permanent contract; central offices with a view of the city and top facilities; competitive salary and performance bonus; meal tickets and gift vouchers; medical package; extra vacation days; training opportunities; fruits on the house; a welcoming environment open to all backgrounds.

Everience is an international consulting group delivering AI-augmented digital services. We are seeking a tech-savvy L1 IT Customer Support professional fluent in French and English to join our on-site team in Timisoara, Romania. Responsibilities include providing accurate IT solutions via telephone, email, or chat; after training, troubleshooting issues across Office, Windows, Outlook, internet connectivity, specific applications, and hardware; assisting in resolving customer issues to ensure a positive customer experience; following up on existing backlog and contributing to efficient ticket resolution; and adhering to project performance indicators while escalating complex issues to the appropriate teams. Requirements: fluent French and English (B2/C1). Training will be provided as needed. Previous customer support experience is an advantage. Excellent customer service, client-oriented mindset, active listening, and interpersonal skills. Ability to work in a dynamic environment and multitask. Availability to work in shifts. What we offer: Permanent contract; central offices with a view of the city and top facilities; competitive salary and performance bonus; meal tickets and gift vouchers; medical package; extra vacation days; training opportunities; fruits on the house; a welcoming environment open to all backgrounds.