Customer Success Manager, UKI
Abnormal AI is seeking a Customer Success Manager to partner with enterprise customers in the United Kingdom and Ireland (UKI), ensuring value realization and long-term retention through remote collaboration.
About You - 2+ years of experience in a Customer Success Manager role, with 5+ years in an enterprise SaaS product support environment. - Proven track record building and sustaining executive-level relationships (including with CISOs and CIOs) at Fortune 500 companies, delivering measurable outcomes such as healthy accounts, retention and growth, and referenceable customers. - Action-oriented, with the ability to translate inputs from cross-functional teams into scalable solutions and compelling customer narratives. - Strong communication, analytical, and organizational skills; able to explain ROI and business impact. - Technical troubleshooting experience and familiarity with internet and networking technologies, email security products, and case management systems/CRMs (e.g., SFDC/Jira).
Customer Success Manager, UKI
Abnormal AI is seeking a Customer Success Manager to partner with enterprise customers in the United Kingdom and Ireland (UKI), ensuring value realization and long-term retention through remote collaboration.
About You - 2+ years of experience in a Customer Success Manager role, with 5+ years in an enterprise SaaS product support environment. - Proven track record building and sustaining executive-level relationships (including with CISOs and CIOs) at Fortune 500 companies, delivering measurable outcomes such as healthy accounts, retention and growth, and referenceable customers. - Action-oriented, with the ability to translate inputs from cross-functional teams into scalable solutions and compelling customer narratives. - Strong communication, analytical, and organizational skills; able to explain ROI and business impact. - Technical troubleshooting experience and familiarity with internet and networking technologies, email security products, and case management systems/CRMs (e.g., SFDC/Jira).
Role Responsibilities Value Realization - Act as the voice of the customer; provide internal feedback to maximize value and retention. - Schedule, prepare, and deliver business reviews focused on ROI leading to renewals and expansions. - Drive adoption of platform features and best practices to maximize ROI and growth.
Product Knowledge - Maintain deep understanding of the product and roadmap; guide customers to success and increase adoption.
Relationship Building - Understand customer industry trends and challenges; establish trusted advisor relati
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Role Responsibilities Value Realization - Act as the voice of the customer; provide internal feedback to maximize value and retention. - Schedule, prepare, and deliver business reviews focused on ROI leading to renewals and expansions. - Drive adoption of platform features and best practices to maximize ROI and growth.
Product Knowledge - Maintain deep understanding of the product and roadmap; guide customers to success and increase adoption.
Relationship Building - Understand customer industry trends and challenges; establish trusted advisor relati
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Get email alerts when new roles like this are posted.
Based on: Customer Success Manager
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