Veeam Software is seeking a Renewals Account Manager for the Named segment to exceed renewal and expansion quotas by proactively managing an annual pipeline. This on-site role in Alpharetta, Georgia, United States requires engaging customers ahead of support expiration for health checks, promoting product adoption, and educating on new features to drive renewals, upgrades, and new license sales. You will cold call lapsed customers, collaborate with cross-functional teams to prepare Enterprise Renewals Agreements and special terms, and negotiate at the executive level. You will maintain accurate Salesforce records, forecast effectively, and support channel partners. Licensing transfers and support ticket assistance are part of the role, as is ensuring high customer satisfaction through timely, professional service.
Veeam Software is seeking a Renewals Account Manager for the Named segment to exceed renewal and expansion quotas by proactively managing an annual pipeline. This on-site role in Alpharetta, Georgia, United States requires engaging customers ahead of support expiration for health checks, promoting product adoption, and educating on new features to drive renewals, upgrades, and new license sales. You will cold call lapsed customers, collaborate with cross-functional teams to prepare Enterprise Renewals Agreements and special terms, and negotiate at the executive level. You will maintain accurate Salesforce records, forecast effectively, and support channel partners. Licensing transfers and support ticket assistance are part of the role, as is ensuring high customer satisfaction through timely, professional service.
What You’ll Do - Overachieve quota for renewal and expansion within the assigned territory - Manage annual pipeline by proactively engaging customers months before expiration for health checks - Educate customers on new features and upsell products to drive renewals and add-ons - Identify stakeholders and work with Deal Desk, Legal, Sales and partners to prepare Enterprise Renewals Agreements and terms - Cold call lapsed customers to reactivate support - Negotiate renewals at the executive (CxO) level - Maintain accurate forecasting and business analysis; ensure impeccable Salesforce hygiene - Support licensing transfers and guide customers through the process - Provide channel partner support to close renewals and additional licenses - Prioritize workload to mee
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What You’ll Do - Overachieve quota for renewal and expansion within the assigned territory - Manage annual pipeline by proactively engaging customers months before expiration for health checks - Educate customers on new features and upsell products to drive renewals and add-ons - Identify stakeholders and work with Deal Desk, Legal, Sales and partners to prepare Enterprise Renewals Agreements and terms - Cold call lapsed customers to reactivate support - Negotiate renewals at the executive (CxO) level - Maintain accurate forecasting and business analysis; ensure impeccable Salesforce hygiene - Support licensing transfers and guide customers through the process - Provide channel partner support to close renewals and additional licenses - Prioritize workload to mee
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