Version 1 is seeking an experienced Service Designer to support the design and transformation of user-centered services within the public sector in Dublin, Ireland. This role focuses on understanding user needs, conducting research, facilitating stakeholder engagement, and designing end-to-end services that improve outcomes for citizens, customers, and internal users. It is a Service Designer first role with a strong emphasis on service redesign, user research, accessibility, stakeholder engagement, and public sector transformation.
Version 1 is seeking an experienced Service Designer to support the design and transformation of user-centered services within the public sector in Dublin, Ireland. This role focuses on understanding user needs, conducting research, facilitating stakeholder engagement, and designing end-to-end services that improve outcomes for citizens, customers, and internal users. It is a Service Designer first role with a strong emphasis on service redesign, user research, accessibility, stakeholder engagement, and public sector transformation.
Key Responsibilities: - Deliver end-to-end service design projects from discovery through to implementation and optimisation. - Apply service design methodologies to understand current and future-state service experiences. - Create service blueprints, customer journey maps, ecosystem maps, and service improvement recommendations. - Translate user, business, and operational requirements into actionable service design solutions. - Support public sector transformation initiatives through human-centred design. - Identify opportunities to improve service efficiency, accessibility, and user satisfaction.
User Research & Insights: - Plan and conduct qualitative and quantitative user research activities. - Facilitate stakeholder interviews, user interviews, field research, observation studies, and surveys. - Conduct usability testing and evaluate service performance. - Analyse and synthesise research findings into actionable insights and recommendations. - Develop personas, user stories, customer journeys, and research reports. - Translate research fi
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Key Responsibilities: - Deliver end-to-end service design projects from discovery through to implementation and optimisation. - Apply service design methodologies to understand current and future-state service experiences. - Create service blueprints, customer journey maps, ecosystem maps, and service improvement recommendations. - Translate user, business, and operational requirements into actionable service design solutions. - Support public sector transformation initiatives through human-centred design. - Identify opportunities to improve service efficiency, accessibility, and user satisfaction.
User Research & Insights: - Plan and conduct qualitative and quantitative user research activities. - Facilitate stakeholder interviews, user interviews, field research, observation studies, and surveys. - Conduct usability testing and evaluate service performance. - Analyse and synthesise research findings into actionable insights and recommendations. - Develop personas, user stories, customer journeys, and research reports. - Translate research fi
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Based on: Service Designer
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