Version 1 is seeking an experienced Service Designer to support the design and improvement of user-centred services within the public sector in Dublin, Ireland. This role centers on service redesign and user experience, with a strong emphasis on user research, accessibility, stakeholder engagement, and public sector transformation from discovery through implementation and ongoing refinement. Key responsibilities include delivering end-to-end service design projects from discovery to implementation and continuous improvement; applying service design methodologies to map current and future service experiences; creating service blueprints, customer journey maps, ecosystem maps, and improvement recommendations; translating user, business, and operational needs into practical service design solutions; supporting transformation through human-centred design; conducting qualitative and quantitative research, interviews, field studies, surveys, and usability testing; developing personas, user stories, journeys, and research reports; producing wireframes and prototypes; contributing to design systems and style guides; ensuring consistency across products and channels; facilitating workshops and stakeholder engagements; applying Universal Design principles and accessibility standards; promoting inclusive design; measuring service effectiveness and driving continuous improvement with data; knowledge transfer through guides and training; and exploring AI tools to support research and design while adhering to governance.

Version 1 is seeking an experienced Service Designer to support the design and improvement of user-centred services within the public sector in Dublin, Ireland. This role centers on service redesign and user experience, with a strong emphasis on user research, accessibility, stakeholder engagement, and public sector transformation from discovery through implementation and ongoing refinement. Key responsibilities include delivering end-to-end service design projects from discovery to implementation and continuous improvement; applying service design methodologies to map current and future service experiences; creating service blueprints, customer journey maps, ecosystem maps, and improvement recommendations; translating user, business, and operational needs into practical service design solutions; supporting transformation through human-centred design; conducting qualitative and quantitative research, interviews, field studies, surveys, and usability testing; developing personas, user stories, journeys, and research reports; producing wireframes and prototypes; contributing to design systems and style guides; ensuring consistency across products and channels; facilitating workshops and stakeholder engagements; applying Universal Design principles and accessibility standards; promoting inclusive design; measuring service effectiveness and driving continuous improvement with data; knowledge transfer through guides and training; and exploring AI tools to support research and design while adhering to governance.