Help Desk Analyst

Copper River & The Native Village of Eyak

HybridPosted July 29, 2026

About the role

Help Desk Analyst position for the Air Force Defense Property Accountability System (DPAS) Functional Management Office (FMO). The analyst serves as the first point of contact for customers, triages information, provides scripted general information, assists customers with system access, creates trouble tickets for escalation, and routes tickets to Business Analysts or SMEs for resolution. The role resolves simple user requests that require basic-level system or functional knowledge and collaborates with MAJCOM customers, technical staff, SMEs, and project managers to review ticket information and share insights from customer conversations or emails.

Help Desk Analyst

Copper River & The Native Village of Eyak

HybridPosted July 29, 2026

About the role

Help Desk Analyst position for the Air Force Defense Property Accountability System (DPAS) Functional Management Office (FMO). The analyst serves as the first point of contact for customers, triages information, provides scripted general information, assists customers with system access, creates trouble tickets for escalation, and routes tickets to Business Analysts or SMEs for resolution. The role resolves simple user requests that require basic-level system or functional knowledge and collaborates with MAJCOM customers, technical staff, SMEs, and project managers to review ticket information and share insights from customer conversations or emails.

Location and schedule: This position is located at Wright-Patterson Air Force Base with a hybrid schedule, currently operating 100% remote with limited on-site meetings at Beavercreek, Ohio.

Responsibilities include but are not limited to: - Provide basic service desk resolutions for a variety of customers. - Troubleshoot application access issues and address service desk queries requiring further IT involvement. - Initiate and manage trouble tickets by collecting predetermined information based on problem categories (e.g., system access, module issues, missing information). - Develop and maintain the trouble ticket database. - Provide initial responses to customers.

Requirements

Clearance: Unclassified/NACI
Education: Associate degree preferred or some college experience
Experience: 2+ years in customer service roles with direct customer contact
Skills: Strong communication (oral and written), teamwork, and profici

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Location and schedule: This position is located at Wright-Patterson Air Force Base with a hybrid schedule, currently operating 100% remote with limited on-site meetings at Beavercreek, Ohio.

Responsibilities include but are not limited to: - Provide basic service desk resolutions for a variety of customers. - Troubleshoot application access issues and address service desk queries requiring further IT involvement. - Initiate and manage trouble tickets by collecting predetermined information based on problem categories (e.g., system access, module issues, missing information). - Develop and maintain the trouble ticket database. - Provide initial responses to customers.