Technical Relationship Project Manager
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia, overseeing major information technology initiatives that serve the city’s businesses, residents, and visitors. The role ensures department requests are evaluated against existing OIT services, approved platforms, tools, and internal capabilities before new technology purchases or custom development. The position serves as a trusted advisor and strategic liaison between department leadership and OIT, ensuring technology recommendations are aligned with business needs, cybersecurity requirements, data governance expectations, service catalog offerings, and long-term supportability. The role will lead the initial nine-department service model, manage team priorities, provide guidance to department-facing staff, coordinate with technical teams, and report outcomes to OIT leadership.
Technical Relationship Project Manager
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia, overseeing major information technology initiatives that serve the city’s businesses, residents, and visitors. The role ensures department requests are evaluated against existing OIT services, approved platforms, tools, and internal capabilities before new technology purchases or custom development. The position serves as a trusted advisor and strategic liaison between department leadership and OIT, ensuring technology recommendations are aligned with business needs, cybersecurity requirements, data governance expectations, service catalog offerings, and long-term supportability. The role will lead the initial nine-department service model, manage team priorities, provide guidance to department-facing staff, coordinate with technical teams, and report outcomes to OIT leadership.
Essential Duties and Responsibilities
- Team Leadership and Program Oversight: Lead the Technical Business Relationship Management and Department Solutions Team; establish priorities, service standards, intake procedures, documentation expectations, and reporting cadence; manage the initial service model for up to nine departments; assign department portfolios and monitor workload; coach Technical Relationship Managers and Technical Specialists; ensure responsive, professional service; align department requests with organizational priorities; develop procedures for request review, solution recommendation, escalation, and post-implementation assessment; support
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Essential Duties and Responsibilities
- Team Leadership and Program Oversight: Lead the Technical Business Relationship Management and Department Solutions Team; establish priorities, service standards, intake procedures, documentation expectations, and reporting cadence; manage the initial service model for up to nine departments; assign department portfolios and monitor workload; coach Technical Relationship Managers and Technical Specialists; ensure responsive, professional service; align department requests with organizational priorities; develop procedures for request review, solution recommendation, escalation, and post-implementation assessment; support
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