Technical Support Specialist I at BCC Software serves as the first point of contact for customers, delivering responsive technical support and customer service via phone, email, and other channels. The role troubleshoots software, hardware, installation, and configuration issues, documents solutions, and provides guidance on product functionality, postal requirements, and industry best practices. Collaborates with Engineering, Product Management, and Professional Services to resolve issues and improve products, while building positive customer relationships and ensuring satisfaction. Maintains CRM case histories and knowledge base articles to improve support efficiency. This is a full-time exempt position based in Town of Perinton, New York, with a hybrid work arrangement; remote flexibility is available with a preference for on-site collaboration as needed. Qualifications include an associate degree in IT, CS, or related field, or equivalent experience; prior technical support or help desk experience preferred; strong troubleshooting, communication, and organizational skills; proficiency with Microsoft Windows; experience with Linux/Unix, Microsoft Office, networking concepts, databases, printers, and CRM systems preferred. Compensation: USD 50,000 - USD 60,000 yearly. Equal employment opportunity information is provided in accordance with company policy.

Technical Support Specialist I at BCC Software serves as the first point of contact for customers, delivering responsive technical support and customer service via phone, email, and other channels. The role troubleshoots software, hardware, installation, and configuration issues, documents solutions, and provides guidance on product functionality, postal requirements, and industry best practices. Collaborates with Engineering, Product Management, and Professional Services to resolve issues and improve products, while building positive customer relationships and ensuring satisfaction. Maintains CRM case histories and knowledge base articles to improve support efficiency. This is a full-time exempt position based in Town of Perinton, New York, with a hybrid work arrangement; remote flexibility is available with a preference for on-site collaboration as needed. Qualifications include an associate degree in IT, CS, or related field, or equivalent experience; prior technical support or help desk experience preferred; strong troubleshooting, communication, and organizational skills; proficiency with Microsoft Windows; experience with Linux/Unix, Microsoft Office, networking concepts, databases, printers, and CRM systems preferred. Compensation: USD 50,000 - USD 60,000 yearly. Equal employment opportunity information is provided in accordance with company policy.