Morgan Li is seeking an Account Manager to support customers by answering questions, processing orders, and resolving complaints. The Account Manager serves as the primary point of contact for order fulfillment and collaborates with Logistics, Accounting, Sales, and Production to ensure customer satisfaction. Responsibilities include managing all aspects of order processing, providing updates to customers, resolving routine questions and problems, and assisting with more complex issues. The role requires using existing tools to collect and review information, create reports, and track account activity, while delivering timely and accurate information on order status and product knowledge. Additional duties include managing customer inventory programs, reviewing purchase orders for pricing and part-number accuracy, coordinating cross-functional meetings, and assisting with credit, pricing, freight, invoicing, shipping, installation, and other administrative tasks. The position also involves approving and processing adjustments and Return Material Authorizations (RMA) per policy, handling non-routine RMAs, credits, and adjustments, and owning invoicing and purchase order issue resolution. Regular attendance and timely communication are expected. Qualifications include a high school diploma (college degree preferred), 1–2 years of customer service experience, strong problem solving, communication, teamwork, organizational, and multitasking skills, and proficiency with computer tools. This is an on-site role with an onsite gym and a comprehensive benefits package, including med

Morgan Li is seeking an Account Manager to support customers by answering questions, processing orders, and resolving complaints. The Account Manager serves as the primary point of contact for order fulfillment and collaborates with Logistics, Accounting, Sales, and Production to ensure customer satisfaction. Responsibilities include managing all aspects of order processing, providing updates to customers, resolving routine questions and problems, and assisting with more complex issues. The role requires using existing tools to collect and review information, create reports, and track account activity, while delivering timely and accurate information on order status and product knowledge. Additional duties include managing customer inventory programs, reviewing purchase orders for pricing and part-number accuracy, coordinating cross-functional meetings, and assisting with credit, pricing, freight, invoicing, shipping, installation, and other administrative tasks. The position also involves approving and processing adjustments and Return Material Authorizations (RMA) per policy, handling non-routine RMAs, credits, and adjustments, and owning invoicing and purchase order issue resolution. Regular attendance and timely communication are expected. Qualifications include a high school diploma (college degree preferred), 1–2 years of customer service experience, strong problem solving, communication, teamwork, organizational, and multitasking skills, and proficiency with computer tools. This is an on-site role with an onsite gym and a comprehensive benefits package, including med