Senior Information Security Analyst at ServiceNow's Global Security Support Centre (GSSC) in Santa Clara, California, United States, with Remote OK. The role focuses on security incident management, customer-facing security matters, and strengthening ServiceNow's security posture across internal teams and customers. Responsibilities: Represent the security organization in customer-facing security incidents, cases, findings, and questions. Own, triage, investigate, and respond to security matters on the ServiceNow platform; ensure timely communication, resolution, and positive customer experience. Serve as the primary point of contact for security-related matters for internal and external stakeholders. Collaborate with customers and internal ServiceNow teams to triage incidents and facilitate efficient workflows. Build and maintain customer trust through excellent service and clear communication. Manage customer outreach communications on security and escalation handling. Improve security processes through capability maturity modeling; create and enhance documentation. Develop and deliver training programs on security for internal and external customers; explore AI-enabled solutions to automate repetitive tasks. Coordinate with Legal on security/privacy matters; operate in a global, time-zone-spanning team; participate in on-call rotations (weekends/holidays/after hours). Qualifications: 3–5+ years of professional experience in information security or application security (or equivalent education). Required: ServiceNow Certified System Administrator (CSA). Preferred: two or

Senior Information Security Analyst at ServiceNow's Global Security Support Centre (GSSC) in Santa Clara, California, United States, with Remote OK. The role focuses on security incident management, customer-facing security matters, and strengthening ServiceNow's security posture across internal teams and customers. Responsibilities: Represent the security organization in customer-facing security incidents, cases, findings, and questions. Own, triage, investigate, and respond to security matters on the ServiceNow platform; ensure timely communication, resolution, and positive customer experience. Serve as the primary point of contact for security-related matters for internal and external stakeholders. Collaborate with customers and internal ServiceNow teams to triage incidents and facilitate efficient workflows. Build and maintain customer trust through excellent service and clear communication. Manage customer outreach communications on security and escalation handling. Improve security processes through capability maturity modeling; create and enhance documentation. Develop and deliver training programs on security for internal and external customers; explore AI-enabled solutions to automate repetitive tasks. Coordinate with Legal on security/privacy matters; operate in a global, time-zone-spanning team; participate in on-call rotations (weekends/holidays/after hours). Qualifications: 3–5+ years of professional experience in information security or application security (or equivalent education). Required: ServiceNow Certified System Administrator (CSA). Preferred: two or