SpyCloud is seeking a Customer Success Director to maintain long-term relationships with enterprise customers, understand their business impact, and drive revenue across the customer lifecycle. The role emphasizes strategic account management, growth of usage and renewals, post-sales success, loyalty, and product adoption, with collaboration across the Product Success team. Responsibilities include building and sustaining executive relationships, co-creating and executing account plans, forecasting revenue, and identifying upsell opportunities. You will articulate value propositions, drive customer engagement, monitor account status, and develop creative strategic solutions for strategic accounts. Requirements include 10+ years in enterprise Customer Success Management in a strategic, customer-facing role; enterprise account management; SaaS experience; cybersecurity/ATO experience a plus. Education: BA/BS. Competency with Google and Microsoft suites. Nice to have Salesforce, Outreach, Zendesk. Base salary range: $102,000 - $133,000; OTE: $122,400 - $159,600. This is a remote-friendly role based in Austin, Texas, United States. SpyCloud does not sponsor visas at this time.

SpyCloud is seeking a Customer Success Director to maintain long-term relationships with enterprise customers, understand their business impact, and drive revenue across the customer lifecycle. The role emphasizes strategic account management, growth of usage and renewals, post-sales success, loyalty, and product adoption, with collaboration across the Product Success team. Responsibilities include building and sustaining executive relationships, co-creating and executing account plans, forecasting revenue, and identifying upsell opportunities. You will articulate value propositions, drive customer engagement, monitor account status, and develop creative strategic solutions for strategic accounts. Requirements include 10+ years in enterprise Customer Success Management in a strategic, customer-facing role; enterprise account management; SaaS experience; cybersecurity/ATO experience a plus. Education: BA/BS. Competency with Google and Microsoft suites. Nice to have Salesforce, Outreach, Zendesk. Base salary range: $102,000 - $133,000; OTE: $122,400 - $159,600. This is a remote-friendly role based in Austin, Texas, United States. SpyCloud does not sponsor visas at this time.