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Technical Support Specialist I

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On-sitePosted July 29, 2026

About the role

Technical Support Specialist I You will be the first friendly voice our customers hear, delivering solutions, insights, and connection in a high-energy environment. You will assist customers in navigating our products and services primarily by phone, with occasional support via email, chat, and web forums.

Responsibilities

Hours: Monday–Friday, 8:00 am to 4:30 pm UK time.

Technical Support Specialist I

Playlist

On-sitePosted July 29, 2026

About the role

Technical Support Specialist I You will be the first friendly voice our customers hear, delivering solutions, insights, and connection in a high-energy environment. You will assist customers in navigating our products and services primarily by phone, with occasional support via email, chat, and web forums.

Responsibilities

Hours: Monday–Friday, 8:00 am to 4:30 pm UK time.

Provide exceptional technical support to English- and German-speaking customers with warmth, clarity, and care.

Troubleshoot and resolve basic technical product issues to keep the experience smooth.

Manage multiple support channels (phone, email, chat) professionally.

Educate customers on features and services, helping them maximize value.

Document customer interactions to ensure seamless cross-touchpoint experience.

Follow internal knowledge management processes to provide accurate solutions.

Escalate complex issues to ensure timely resolutions.

Obtain Level 1 Technical Support Certification and continue growing technical expertise.

Requirements

1+ year of customer service or call center experience in a fast-paced environment.
Fluent in French (required); Italian or Spanish a plus.
Strong communication skills; clear, empathetic, confident across phone and email.
Curious and solution-focused; strong listening and question-asking skills.
Comfortable with web browsers, email platforms, and multitasking across systems.
Quick learner with enthusiasm for software and translating technical concepts into practical solutions.
Calm under pressure

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Product Fintech SaaS Remote-first Berlin

Provide exceptional technical support to English- and German-speaking customers with warmth, clarity, and care.

Troubleshoot and resolve basic technical product issues to keep the experience smooth.

Manage multiple support channels (phone, email, chat) professionally.

Educate customers on features and services, helping them maximize value.

Document customer interactions to ensure seamless cross-touchpoint experience.

Follow internal knowledge management processes to provide accurate solutions.

Escalate complex issues to ensure timely resolutions.

Obtain Level 1 Technical Support Certification and continue growing technical expertise.

Requirements

1+ year of customer service or call center experience in a fast-paced environment.
Fluent in French (required); Italian or Spanish a plus.
Strong communication skills; clear, empathetic, confident across phone and email.
Curious and solution-focused; strong listening and question-asking skills.
Comfortable with web browsers, email platforms, and multitasking across systems.
Quick learner with enthusiasm for software and translating technical concepts into practical solutions.
Calm under pressure

Track similar jobs

Get email alerts when new roles like this are posted.

Based on: Technical Support Specialist I

See how this role matches your resume

Sign in to get an AI match score and personalized feed.

Create account Sign in

More in Engineering

Product Fintech SaaS Remote-first Berlin