Sinch is seeking an AI Technical Product Manager to own core AI capabilities within the Enterprise IT (EIT) domain, ensuring AI is safe, effective, and enterprise-ready. You will partner closely with our central AI Function (responsible for end-user experience, including agent configuration and design) and collaborate with Infrastructure, End-User Support, Security, and other IT teams. You will define, deliver, and continuously improve the technical products, integrations, and operating model that enable AI at scale. This role is based in Stockholm, Sweden (Hybrid) and reports to the VP, Business Operations EIT.
Sinch is seeking an AI Technical Product Manager to own core AI capabilities within the Enterprise IT (EIT) domain, ensuring AI is safe, effective, and enterprise-ready. You will partner closely with our central AI Function (responsible for end-user experience, including agent configuration and design) and collaborate with Infrastructure, End-User Support, Security, and other IT teams. You will define, deliver, and continuously improve the technical products, integrations, and operating model that enable AI at scale. This role is based in Stockholm, Sweden (Hybrid) and reports to the VP, Business Operations EIT.
What You’ll Do - Own the AI Product Strategy: Define and manage the roadmap for enterprise AI capabilities, including connectors, LLM services, governance tools, and guardrails. - Deliver Secure Integrations: Design and implement AI connectors for platforms like Microsoft 365, Slack, Jira, SAP, and data warehouses, ensuring performance and resilience. - Build Knowledge Foundations: Set standards for data ingestion, classification, enrichment, and retention to power AI systems while protecting sensitive information. - Drive AI Quality & Safety: Define success metrics, run A/B tests, and establish monitoring for drift, hallucinations, and compliance. - Ensure Security & Compliance: Collaborate with Security, Legal, and Privacy teams to meet ISO 27001, SOC 2, and GDPR requirements; create incident response playbooks. - Enable Adoption: Develop support playbooks, training programs, and clear roles across IT and business units to scale AI responsibly.
Requirements - Ed
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What You’ll Do - Own the AI Product Strategy: Define and manage the roadmap for enterprise AI capabilities, including connectors, LLM services, governance tools, and guardrails. - Deliver Secure Integrations: Design and implement AI connectors for platforms like Microsoft 365, Slack, Jira, SAP, and data warehouses, ensuring performance and resilience. - Build Knowledge Foundations: Set standards for data ingestion, classification, enrichment, and retention to power AI systems while protecting sensitive information. - Drive AI Quality & Safety: Define success metrics, run A/B tests, and establish monitoring for drift, hallucinations, and compliance. - Ensure Security & Compliance: Collaborate with Security, Legal, and Privacy teams to meet ISO 27001, SOC 2, and GDPR requirements; create incident response playbooks. - Enable Adoption: Develop support playbooks, training programs, and clear roles across IT and business units to scale AI responsibly.
Requirements - Ed
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Based on: AI Technical Product Manager
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