Spring Venture Group is seeking a Remote Customer Success Agent to handle outbound and inbound calls with Medicare Supplement/Advantage clients. The primary focus is retaining the book of business while educating clients, answering questions, and resolving issues. The CSA will also identify and pursue new business opportunities and assist existing clients with changes or additions to their coverage. This fast-paced role requires strong time management and a commitment to delivering an exceptional customer experience.
Spring Venture Group is seeking a Remote Customer Success Agent to handle outbound and inbound calls with Medicare Supplement/Advantage clients. The primary focus is retaining the book of business while educating clients, answering questions, and resolving issues. The CSA will also identify and pursue new business opportunities and assist existing clients with changes or additions to their coverage. This fast-paced role requires strong time management and a commitment to delivering an exceptional customer experience.
Starting pay is $23 per hour with uncapped commission and a target compensation of $52,500. The position includes immersive, hands-on training. Hours are full-time, Monday through Friday, 8:00 AM to 5:00 PM Central Time, with some overtime during busier seasons. Paid nationwide insurance licensing is provided.
Responsibilities include: make outbound calls to a portion of the agency’s book of business to offer assistance or rewrite policies; ensure rewritten business is fulfilled; answer customer questions across the Medicare Supplement/Advantage spectrum; investigate and resolve payment issues; navigate multiple systems during calls; complete case management in Salesforce; cross-sell ancillary products; identify and engage new opportunities; meet department KPIs including occupancy; participate in team meetings and training; deliver a consistent, empathetic, professional customer experience; and perform other duties as assigned.
Qualifications: High school diploma or equivalent; at least one year of pre-sales or customer service experience; prior Medicare he
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Starting pay is $23 per hour with uncapped commission and a target compensation of $52,500. The position includes immersive, hands-on training. Hours are full-time, Monday through Friday, 8:00 AM to 5:00 PM Central Time, with some overtime during busier seasons. Paid nationwide insurance licensing is provided.
Responsibilities include: make outbound calls to a portion of the agency’s book of business to offer assistance or rewrite policies; ensure rewritten business is fulfilled; answer customer questions across the Medicare Supplement/Advantage spectrum; investigate and resolve payment issues; navigate multiple systems during calls; complete case management in Salesforce; cross-sell ancillary products; identify and engage new opportunities; meet department KPIs including occupancy; participate in team meetings and training; deliver a consistent, empathetic, professional customer experience; and perform other duties as assigned.
Qualifications: High school diploma or equivalent; at least one year of pre-sales or customer service experience; prior Medicare he
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Based on: Customer Success Agent
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