As a Customer Success Manager, you will lead value-based, outcome-driven motions across Jeppesen ForeFlight's portfolio, including Flight Operations Solutions which supports Airlines Operations Control Centers and Flight Deck Solutions which supports pilots and EFB administrators. The ideal candidate brings strong financial acumen, executive presence, and the ability to own the full renewal motion—from strategic planning through contract signature.

In this role, success means customers clearly achieve the value and ROI of Jeppesen ForeFlight solutions, renewals are planned early, executed smoothly, and closed on time, and risks are surfaced and addressed before they escalate. Expansion is driven by outcomes rather than transactions, and customers view you as a strategic partner — not a support function.

While this role is open in Poland, we are also open to hiring in the UK, Denmark, and Germany.

Key Responsibilities: - Own the end-to-end customer lifecycle with a primary focus on renewal, retention, and growth - Lead renewal strategy and execution, e

As a Customer Success Manager, you will lead value-based, outcome-driven motions across Jeppesen ForeFlight's portfolio, including Flight Operations Solutions which supports Airlines Operations Control Centers and Flight Deck Solutions which supports pilots and EFB administrators. The ideal candidate brings strong financial acumen, executive presence, and the ability to own the full renewal motion—from strategic planning through contract signature.

In this role, success means customers clearly achieve the value and ROI of Jeppesen ForeFlight solutions, renewals are planned early, executed smoothly, and closed on time, and risks are surfaced and addressed before they escalate. Expansion is driven by outcomes rather than transactions, and customers view you as a strategic partner — not a support function.

While this role is open in Poland, we are also open to hiring in the UK, Denmark, and Germany.

Key Responsibilities: - Own the end-to-end customer lifecycle with a primary focus on renewal, retention, and growth - Lead renewal strategy and execution, e