Jeppesen ForeFlight is seeking a Senior Customer Success Manager (individual contributor) to join our Customer Success organization. This is a customer-facing, commercially accountable role responsible for governing, protecting, and growing revenue across a portfolio of Commercial Airline customers. The role focuses on retention, renewal execution, expansion, customer health, and sentiment to ensure measurable ROI from the customer's investment, renewals planned and executed smoothly, and expansion based on realized value.
Jeppesen ForeFlight is seeking a Senior Customer Success Manager (individual contributor) to join our Customer Success organization. This is a customer-facing, commercially accountable role responsible for governing, protecting, and growing revenue across a portfolio of Commercial Airline customers. The role focuses on retention, renewal execution, expansion, customer health, and sentiment to ensure measurable ROI from the customer's investment, renewals planned and executed smoothly, and expansion based on realized value.
As a Customer Success Manager, you will lead value-based, outcome-driven motions across Jeppesen ForeFlight's portfolio, including Flight Operations Solutions which supports Airlines Operations Control Centers and Flight Deck Solutions which supports pilots and EFB administrators. The ideal candidate brings strong financial acumen, executive presence, and the ability to own the full renewal motion—from strategic planning through contract signature.
In this role, success means customers clearly achieve the value and ROI of Jeppesen ForeFlight solutions, renewals are planned early, executed smoothly, and closed on time, and risks are surfaced and addressed before they escalate. Expansion is driven by outcomes rather than transactions, and customers view you as a strategic partner — not a support function.
While this role is open in Poland, we are also open to hiring in the UK, Denmark, and Germany.
Key Responsibilities: - Own the end-to-end customer lifecycle with a primary focus on renewal, retention, and growth - Lead renewal strategy and execution, e
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As a Customer Success Manager, you will lead value-based, outcome-driven motions across Jeppesen ForeFlight's portfolio, including Flight Operations Solutions which supports Airlines Operations Control Centers and Flight Deck Solutions which supports pilots and EFB administrators. The ideal candidate brings strong financial acumen, executive presence, and the ability to own the full renewal motion—from strategic planning through contract signature.
In this role, success means customers clearly achieve the value and ROI of Jeppesen ForeFlight solutions, renewals are planned early, executed smoothly, and closed on time, and risks are surfaced and addressed before they escalate. Expansion is driven by outcomes rather than transactions, and customers view you as a strategic partner — not a support function.
While this role is open in Poland, we are also open to hiring in the UK, Denmark, and Germany.
Key Responsibilities: - Own the end-to-end customer lifecycle with a primary focus on renewal, retention, and growth - Lead renewal strategy and execution, e
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Based on: Senior Customer Success Manager
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