HubSpot is seeking a Manager, UK/I Customer Success Management in Dublin, Ireland (Remote OK). The role leads and develops a team of 8–10 Customer Success Managers, responsible for hiring, training, coaching, and performance management to deliver outstanding customer outcomes. You will partner with Customer Success leadership to build world-class CSMs, scale retention playbooks, and ensure a high standard of customer experience while driving sustainable value for HubSpot customers in the UK/I region. Responsibilities include recruiting and onboarding, maintaining team engagement, coaching direct reports to meet their metrics and career goals, guiding CSMs in strategies to deliver fast, easy value, and owning the health and retention of customer relationships. You will analyze regional and customer data to inform operational changes, drive process improvements, and balance day-to-day management with strategic initiatives. Requirements include fluent English, extensive people-management experience, track record in recruiting, coaching, and developing teams, plus experience leading customer success or partner/channel teams, handling escalations, and managing revenue forecasts. Strong leadership, organizational, and problem-solving skills, the ability to manage multiple projects, and comfort with change management are essential. Compensation: annual cash compensation in the €93,900–€136,108 range, with eligibility for equity and bonus targets under HubSpot’s plans. HubSpot promotes transparency and flexible working arrangements, offering remote work with in-person onboarding as

HubSpot is seeking a Manager, UK/I Customer Success Management in Dublin, Ireland (Remote OK). The role leads and develops a team of 8–10 Customer Success Managers, responsible for hiring, training, coaching, and performance management to deliver outstanding customer outcomes. You will partner with Customer Success leadership to build world-class CSMs, scale retention playbooks, and ensure a high standard of customer experience while driving sustainable value for HubSpot customers in the UK/I region. Responsibilities include recruiting and onboarding, maintaining team engagement, coaching direct reports to meet their metrics and career goals, guiding CSMs in strategies to deliver fast, easy value, and owning the health and retention of customer relationships. You will analyze regional and customer data to inform operational changes, drive process improvements, and balance day-to-day management with strategic initiatives. Requirements include fluent English, extensive people-management experience, track record in recruiting, coaching, and developing teams, plus experience leading customer success or partner/channel teams, handling escalations, and managing revenue forecasts. Strong leadership, organizational, and problem-solving skills, the ability to manage multiple projects, and comfort with change management are essential. Compensation: annual cash compensation in the €93,900–€136,108 range, with eligibility for equity and bonus targets under HubSpot’s plans. HubSpot promotes transparency and flexible working arrangements, offering remote work with in-person onboarding as