Dayforce is a global human capital management (HCM) company with operations across North America, Europe, the Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. The Cloud HCM platform provides a unified data model and continuous calculation engine to drive efficiency, productivity, and compliance for the global workforce.

About the Opportunity The Senior Director, Customer Support is a highly visible leadership role responsible for translating business strategy into workforce execution across forecasting, capacity planning, scheduling alignment, real-time performance management, workload distribution, and operational reporting. This role connects demand signals to operational execution, ensuring Customer Support is appropriately staffed, work is balanced, service levels are maintained, and financial targets are supported. Working closely with Global Business Operations, Resource Planning, Finance, and Customer Support leadership, you will align forecasting, staffing strategies, operational performance, and business priorities while building strong cross-functional relationships and driving operational excellence. Success requires influencing stakeholders, negotiating mutually beneficial outcomes, and leading both direct and indirect teams while maintaining a strong focus on customer satisfaction.

Dayforce is a global human capital management (HCM) company with operations across North America, Europe, the Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. The Cloud HCM platform provides a unified data model and continuous calculation engine to drive efficiency, productivity, and compliance for the global workforce.

About the Opportunity The Senior Director, Customer Support is a highly visible leadership role responsible for translating business strategy into workforce execution across forecasting, capacity planning, scheduling alignment, real-time performance management, workload distribution, and operational reporting. This role connects demand signals to operational execution, ensuring Customer Support is appropriately staffed, work is balanced, service levels are maintained, and financial targets are supported. Working closely with Global Business Operations, Resource Planning, Finance, and Customer Support leadership, you will align forecasting, staffing strategies, operational performance, and business priorities while building strong cross-functional relationships and driving operational excellence. Success requires influencing stakeholders, negotiating mutually beneficial outcomes, and leading both direct and indirect teams while maintaining a strong focus on customer satisfaction.